Hey. So I'm having a purchase issue with Minecraft Bedrock. Apparently I have gotten Bedrock a LONG time ago for free for when Microsoft/Mojang announced that Minecraft: Nintendo Switch Edition was no longer going to be mantained. Which apparently gave me some free resource packs like the Plastic Texture Pack and also the Realistic Texture pack. Turns out that I could only use them in the switch release. And now some of those gifts are just gone from my library. I'm not what exactly I had. but I KNOW I had the plastic texture pack and the natural texture pack as I used them in older worlds. But anyway. Would it be possible for me to obtain them back? Its really annoying.
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Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Could you please provide more details and/or attach media?
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Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response
Could you please provide more details and/or attach media?
Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:
Steps to Reproduce:
1.
2.
3.Observed Results:
(Briefly describe what happens)Expected Results:
(Briefly describe what should happen)
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Bug Tracker Guidelines – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues) – 📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Alrighty. Here are the steps on how to "reproduce" the issue
Steps to Reproduce:
1. Start Minecraft
2. Login to my Microsoft account and let everything load on startup
3. Head into my library from the marketplace and notice that some of my Texture Packs are missing that I originally Had
Observed Results:
Some of my texture packs I got are now missing. INCLUDING the Plastic Texture Pack. And when I head to the page for purchasing the texture packs I lost. It says I have to buy them again.
EDIT: Also. Sometimes Minecraft asks me if I wanna save my purchases to my Microsoft account. Which I choose yes every time. Nothing changes though with my purchases
Expected Results:
I should be able to see/download/use the texture packs I had in my library. But again. Some are randomly missing.
This seems to be related to MCPE-180918. Are you able to download these packs from the Marketplace?
No. Not at all. I have gone and navigated to the page on the marketplace they are on. And apparently it says I have to purchase them.
EDIT: So the issue you linked (apparently this one) to me is exactly the same issue I am having now. They did originally have the (P) marking on their name. And now they are just straight up gone. Not sure what to do
No. Not at all. I have gone and navigated to the page on the marketplace they are on. And apparently it says I have to purchase them.
EDIT: So the issue you linked (apparently this one) to me is exactly the same issue I am having now. They did originally have the (P) marking on their name. And now they are just straight up gone. Not sure what to do
We do not have the tools to help you with this issue on this bug tracker.
Please contact Microsoft Support.
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📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
We do not have the tools to help you with this issue on this bug tracker.
Please contact Microsoft Support.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Anyone? At all?