After updating to 1.21, many Character Creator items either are missing or cannot be obtained. The starting characters (Ari, Steve, etc.) clothing items can not be found but will still appear when the character is created. Various items such as the "Ox Sweater" (shown in image) and the Lunar new year celebration gear show as available, but the error message "Sorry, we were unable to complete your purchase. Maybe check your internet connection?" appears when trying to receive them. Have tried on multiple devices, connected to multiple WiFi networks.
Related issue: MCPE-183222
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Thank you for your report!
We're tracking this issue in MCPE-183111, so this ticket is being resolved and linked as a duplicate.
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Thank you for your report!
We're tracking this issue in MCPE-183111, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
