I am experiencing a persistent issue when trying to launch Minecraft: Bedrock Edition on Windows. Even though the Microsoft Store recognizes that I own the game (status: 'Owned'), the Launcher displays a 'Not compatible with this launcher' error. When I try to open the modern Minecraft Launcher from the Store, I receive an error message stating: 'Could not find game files.' I have already tried reinstalling the launcher and verifying my account, but the problem persists. I would appreciate your help in fixing this licensing or file path discrepancy.
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Hi!
Thank you for your report!
We're already tracking this issue at MCPE-233925, so I will resolve and link this ticket as a Duplicate.
I suggest also to browse through the main issue for potential fixes.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Hey Javiera
The Store says you own it but the launcher keeps throwing an error about missing files. That usually means the license file is stuck in limbo. Try this
Open the Xbox app and sign in with the same Microsoft account you use on the Store. Once you are inside the Xbox app click the three dots next to Minecraft and choose Manage. Hit Verify and then Repair. Let it finish then try the Play button right there in the Xbox app
If the Xbox app also says files missing do this quick refresh. Open PowerShell as admin and paste
Get AppxPackage Microsoft.MinecraftWindowsBeta Remove AppxPackage AllUsers
then open Store Library and hit Update. The game will download fresh and the license should sync
After that launch from the Xbox app first. Once it opens once the normal launcher icon will behave.
Let me know if the issue persists