mojira.dev
MCPE-237172

Custom skins won't upload from files.

Hello,

I play Minecraft on a Kindle fire tablet and I’m unable to load my custom skins onto Minecraft anymore as it says they are the “wrong dimensions” when they aren’t. They are the correct dimensions I checked in my files, and I also checked to make sure it was a png. file and it was. I get all my skin templates from Skinseed, which always worked well, but it appears there is some kind of bug messing with the skin importing. I already tried clearing my cache, checking Wi-Fi signal, and restarting the device, but it continues to have the issue. I also tried making the file a MCpack, but that also didn’t work.

The image I attached is the error message I receive when I try to upload my custom skin into Minecraft even though the dimensions are correct.  It still says it’s not correct.

I hope this issue gets resolved soon.

Thank you for the help Mojang!

Linked issues

Attachments

Comments 2

Thank you for helping us improve Minecraft! We saved your files:

[media]

Thank you for your report!
We're tracking this issue in MCPE-231262, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

Hunterfish7

(Unassigned)

Unconfirmed

Amazon

26.3

26.3

Retrieved