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MCPE-28913

Realm Not Extending

I extended my Realm and it is showing 0 days remaining. GT is SentreNet. MS order number is 2324984201

Minecraft displayed a message saying that the realm could not be created at this time and for me to check back later. Order was placed on 11/19

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Comments 5

My Realm is now expired. When I go to subscription under the settings for my realm it states: You started your subscription in the unknown store. You can only extend your subscription there.

The realm started as a trial on the Xbox and has been renewed multiple times. I was doing 1 month subscriptions and attempted a six month subscription this time.

I worked with Xbox support and cancelled my order. I have placed a new order to extend my Realm. I received the attached message, but my Realm extended successfully.

[media]

Is this the correct path or should we open cases when this occurs? Thanks!

Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.

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SentreNet

(Unassigned)

Unconfirmed

Xbox

1.2.5.52

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