mojira.dev
MCPE-39630

I can´t install the world "Where´s the Treasure?"

My Son bought in your Minecraftshop a world "Where´s the Treasure?"

We have problems to install this world. First it induces a switch-crash. Now it show us an internal game error without code, only the comment "not enough space to install".

What can we do? My son want his coins back.
 

 

PS: I have no idea what version do you want, i took the first i´ve seen.

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Comments 13

Hi! When you buy a map within Minecraft, go to the Create World section. Usually the maps you have are displayed. 

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I see the map, but i can´ t install it.

i can´t download it

Try to download it from the Minecraft store (inside the game). If it appears that you are downloading, wait for the download to complete and then create the world and select the Template

I can not download it from the Minecraft store (inside the game)! It starts to download but it break up and show me that there is not enough free space to install.#

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3 more comments

How much free space is your Minecraft profile taking on the device please? If you create a new user profile and log into your Microsoft account there, are you able to download the content then?

Minecraft needs 578 MB on my device. I don´t want to create a second profile.

I'd recommend clearing the downloaded packs and trying to download the one you want again. Navigate to Settings>Storage, and remove any downloaded packs (these can be downloaded again from the marketplace)

I have the same issue with the Ejyptian mashup pack. I tried removing a few packs but I don't have many and it it tells me no t enough room. I have 14GB on the Switch and 16GB on the memory card.

Thank you for your report!

Crashes such as these are logged automatically, and will be looked into further by the development team.

If you need help or support you might like to follow a link below.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Mac

(Unassigned)

Unconfirmed

Nintendo Switch

1.7.1

Retrieved