I don't know how to reproduce this, but here's exactly what happened:
I opened the game normally, like every other time;
The game reset all configs and custom skin;
I checked the files and everything is still there, so it should appear in the game;
I reconfigured everything and hopped into The Hive;
The chat was using the wrong font
I already reinstalled the game twice and nothing was changed. This just happened randomly.
A workaround for this issue has been mentioned in this comment below from this reddit post
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There is a hidden settings menu that allows you to change chat settings.
https://mcpedl.com/secret-settings-add-on/
Using this resource pack, open chat, press the "chat settings" button, press "font" then change it back to the default typeface
Thanks @kyle morley for showing us that pack. This is weird. "Noto Sans" is considered the default font...
[media]I've had this problem too, and (with some help on reddit) I found a pretty easy, permanent solution.
By heading to the game's folder - or copy and pasting
%localappdata%\packages\microsoft.minecraftuwp_8WEKYB3D8BBWE\localstate\games\com.mojang\minecraftpe
into the Run program in the Windows taskbar, you can click options.txt, and find a option called chat_typeface:1, and set it to 0. That should fix it.
Sadly, I could not reproduce this issue as the font is corrected on my device.