If the console is connected to the internet, but if there are Xbox Live service issues, or if the console is otherwise unable to connect to Xbox Live, the game will hang on a white screen indefinitely upon launch.
A workaround is to go to your Xbox Settings -> Network -> Network Settings -> Disconnect Wireless. You will then be able to play offline.
Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.
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