Hello, I had an error when buying the product rank of knight (from mineplex)
And it is a range of the Mineplex server, here they have what happened:
I was buying it, I had already selected the payment method: Balance of the Microsoft account and just at the end said:
Something went wrong ---------------------------
We could not...
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I detected the balance as 5.2, which I think is good, but I detected the product as purchased (error in microsoft, not in minecraft) and I would like to be able to buy since they bother these errors and are small and I do not know what else to do say it, I hope it can be solved and
Thanks for watching.
Comments 2
hi have a similar issue on lifeboat sever bought both things for the prison game mode {prison pass and VIP sub thing so spent nearly 5£ and they don't seem to wanna work for me so it not letting me have access to it just kicks me out tell me to buy them but I have already bought them please help me and fix this please
Thanks for your report! We only read/fix vanilla bugs. If you have a payment issue please go to https://help.mojang.com/customer/portal/emails/new
or https://support.microsoft.com/en-us I also recommend getting in contact with mineplex and telling them about the issue. Have a great day! 🙂