Purchased Templates are showing up as locked. When i try and repurchase them or restore purchases Minecraft either locks or resets but still are locked in the game.
We have 3 Templates where this is happening too
Wildlife Savanna, City Life, Millionaire Mansions.
all have been purchase for $7.99.
thank you for your help and quick resolution
Tony
Comments 3
God has this issue being going on since Sept last year? Its only just happened to my daughter in Dec 2019. Loads of other people reporting this as well and no support from Mojang at all.
Thank you for your report!
I'm so sorry about the delayed response (and a less than ideal one at that). Unfortunately though we are unable to assist with this issue.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly who have access to the tools needed to look into this for you.
Best of luck and Happy Minecrafting!
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki
Thanks done
can you please fix the issue i have just re purchased wildlife savanna using another iTunes account and that worked.
maybe you can reimburse me the money for all 3 worlds and i buy them again using a different iTunes account