My son and I are new to Minecraft and just purchased the Advanced Mining Template for $9.99... The Minecraft app opens fine and then when the Advanced Mining world is launching it crashes and closes down the Minecraft app... My son was excited to use the Advanced Mining and did extra jobs to earn the $9.99 so is very disappointed that it’s not working... Can someone please help with a fix?
Comments 5
Thanks for your answer Peter Fleming... When my son purchased the $9.99 add on there was no indication or information provided that it may not be supported on our iPad... We do not own any device that it will work on... I believe that this is very unfair and unprofessional and perhaps a breach of consumer law selling a product that won’t work... I would like to request a refund of the $9.99 that my son worked hard for to buy a game that was never going to work...
The commenter above is not a staff member on the bug tracker. I don't have information about supported devices and can't comment about whether the information given was accurate. However, you said that the Minecraft app opens fine, so the issue is not that your device can't run Minecraft (although I can't promise it will run well ).
Checking the Marketplace for Advanced Mining, I see that the description includes the advice "1 GB recommended". If your device has significantly less than 1 GB of RAM, that could be the cause of the crash. I imagine you should be able to get a refund, however your refund request is not a bug so we can't help you with that. You need to contact the Apple store.
By the way, your report says you're using the 1.14.0.4 Beta release. That isn't possible, as iOS devices are not able to join the Beta program.
The Minecraft app works and runs well on my device...it’s the Advanced Mining Template that fails to load...I purchased the Template through the Minecraft app and can’t recall any recommendations about ram requirements...I have no idea what Beta release is and admit I was so frustrated at the form that wasn’t working (just like the Advanced Mining Template) by that point and just chose a drop down that would work to complete the form...
Thank you for your report!
Crashes and related issues such as these are logged automatically, and will be looked into further by the development team - thank you for your patience and understanding while we get these issues resolved.
If you need help or support you might like to follow a link below.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Please reach out to support https://support.xbox.com/games/game-titles/minecraft-info
These IOS devices are not supported:
iPhone*
iPhone 3G*
iPhone 3GS*
iPhone 4*
iPhone 4S**
iPhone 5▵
iPhone 5C▵
iPhone 5S▵
iPhone 6▵
iPhone 6 Plus▵
iPod Touch:
1st Generation*
2nd Generation*
3rd Generation*
4th Generation*
5th Generation**
6th Generation▵
iPad:
iPad*
iPad 2**
iPad 3rd Generation▵
iPad 4th Generation▵
*Minecraft not supported due to IOS version
**World not supported due to not enough RAM
▵Minecraft is supported. The world may be supported (but unlikely) make sure all other apps are closed and your phone is in flight mode before opening the world.