So recently, there was a bug fix with the Xbox version of the game. I noticed that in the corner when I logged in that my skin had been changed to a default skin so I went to fix it. When I clicked on the owned skin section, the drop down menu showed nothing. All of my purchased skin packs were gone. I also noticed that all of my templates are gone. Please I need this fixed or at least my money back.
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Yep. Me too. Hundreds of dollars of content missing since November. Every time I post on feedback, or Twitter, or anywhere else, it gets deleted or just generically brushed off. I'm absolutely disgusted with the lack of transparency with whatever is happening here, and it pretty much ruined my kids' Christmas vacation since they were disinterested in their formerlyy favorite game.
If you are still missing your purchased content, you will need to contact Mojang Customer Support directly.
Same thing happened to me but it also removed all the texture packs I purchased.