I bought the Frozen 2 pack in the marketplace and created a world with the template. However, when I select the world it says that I haven't bought the template and prevents me from playing. In addition, I can't use the marketplace and my custom characters won't load. I have attached the message I received telling me about the error in my account.
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Thank you for your report!
I'm so sorry about the delayed response (and a less than ideal one at that). Unfortunately though we are unable to assist with this issue.
As this is an issue with your account or billing, you will need to contact Mojang Customer Support directly who have access to the tools needed to look into this for you.
Best of luck and Happy Minecrafting!
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Same here.