[MCPE-60132] Issues with login and skins (Switch)

I've had issues with skins and login since the previous version, but on this version, it has gotten worse.

Now, each time I open the game, I have to log in to my Microsoft account.

I click the button, then a screen asking whether I want to save any purchase on the device or on the account appears. When I choose any of both, a link and a code appears. I enter the code on my computer. Then, I have to press B on the Switch, and it takes me back to the second screen (the one about the purchases). I click B again and it takes me to the main screen and I'm logged in to my account.

The problem is I have to do the same process each time I open the game, and I'm really tired of doing it.

The other issue is that my skins don't load. A text reading "Failed to load character (number)" appears.

Am I the only one with this issues? What can I do? Please fix this, Mojang.

note: I've also tried pressing the Clear Account Sign In Data but it doesn't work. When I press it and accept, the screen dissapears and the third or fourth button appears selected.

*EDIT: - I've also tried restarting the console, checking for corrupt data, reinstalling the game, but neither of them solve the issue.

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Comments 15

Fabio Martinelli 2019-12-26T13:50:17Z

I have the same problem.

mallo 2019-12-26T17:34:30Z

Me too and I need to delete and create one more time the skin what I've created with the skin creator in game. And too each time what I open the game.

Aaron 2019-12-27T02:05:43Z

Having the exact same issues with not completing sign in and also purchases missing from switch account. The game is unusable at current state. What on earth happened?

WM B Heathorn 2019-12-27T15:06:41Z

It has been happening to me since the recent update. I can't access my skins, texture packs, Even coins Do not show up anywhere Even though I am logged in to the Microsoft account. Only the texture packs that I had stored on the switch are still accessible. However when I use the cell phone edition all my stuff is still there and accessible.

Claire 2019-12-29T00:49:59Z

Having the same issue here, marketplace purchases vanished from my account on the switch version so i tried logging out and back in, now i cant log in properly, could it be an issue with the servers? I really hope a fix is found soon.

5 more comments

kristin daniel 2019-12-31T00:50:15Z

I am experiencing the same issue. In addition I am receiving an error message that pops up before the "Save purchases to Microsoft Account" message. (I have attached screenshots of marketplace error and help screen error). After returning to the "previous page" following the help screen error my issues follow the pattern laid out by the reporter, Anthony.

Jacob Chavez 2019-12-31T01:43:52Z

OK guys chill everyone had it even me i had it actually a couple of times its just a bug wait and restart your console it should resolve the issue

Anthony Suárez 2019-12-31T01:51:24Z

Responding to Jacob Chavez, I've already restarted my console lots of times, and it still doesn't work. I'll add that to the description of the issue.

kristin daniel 2019-12-31T02:22:55Z

Likewise I have both reset and powered down my switch, I have used the switch system settings to check for corrupt data, delete and reinstall the game, and delete the saved data. This issue has been ongoing for months and I just kept hoping the next patch would solve the issue.

kristin daniel 2019-12-31T03:24:15Z

Ok, Anthony I just got off an hour long–but productive!–phone call with Microsoft and here's what they told me:

There was basically an undetectable verification error that was minor enough to let me log in everytime, but not so minor that I could stay logged in. Here is what I did to fix it.

-on my computer/laptop (not my mobile phone) go to account.microsoft.com

-log in

-go to the security tab at the top of the homepage

-you may have a "verify your account with a text msg code" to get to the security page

-once you're on the security page it might say something like "do you want to use the following info to help you access your account if you get locked out?" and there will be an email or a phone number that you set as your backup contact with a checkmark next to it. And there will be a button that says "verify method/backup/contact.

-in my case the error was I had entered an email address and it was checkmarked as my contact method...but I somehow never clicked the "verify/confirmation" button? Once I clicked that button the screen refreshed to show the regular list of security settings and options to change/remove them.

Cut back to my Switch. I closed the game currently running (sorry, son!) and powered off the system. I restarted it and opened Minecraft. The same error was present. I went to settings and hit the sign in button and it brought up the code to activate the account. I did so–again on my laptop, not my phone–and logged in no problem. Then I opened a world and ran around for a few seconds and then saved and closed the game. I opened the game again and I was logged in still! I closed the game and powered off the system, then restarted and opened the game...and I was still logged in! Yay! So I hope maybe there is a similar fix for you 😉 Good luck!

Anthony Suárez 2019-12-31T03:56:53Z

Hi Kristin, thanks for the information.

I went to account.microsoft.com and there doesn't seem to be anything wrong in my account. Every email has been verified, and I even tried adding my phone number as contact information. I also looked in the other tabs, but nothing is out of place.

I logged on to my Switch, closed the game, opened it again, and nothing has been fixed.

Thanks anyway. Your information could lead us to some solution in the future.

Billy Huang 2019-12-31T03:59:43Z

THE SIGNS ARE Glitching

Billy Huang 2019-12-31T04:00:31Z

The Signs Are Glitching needs FIXING ASAP

Claire 2020-01-31T18:58:20Z

Any updates on this issue? I'm still experiencing it, and it's been more than a month. There's nothing wrong with my account, as i can still sign in on Android just fine, the sign in just doesnt seem to work on switch!

[Mojang] Mega_Spud (Jay) 2020-08-14T13:40:27Z

Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.

For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you individually.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki