[MCPE-61643] Minecraft iOS version freezing upon launch. Resource packs crashing.

Minecraft app freezing upon load. Then Resource pack crashes upon next load (natural texture pack). Next I finally get into my Realm and it freezes again.

Linked issues

duplicates 1

MCPE-61689 Minecraft on iOS started freezing and crashing Resolved

Attachments

minecraftpe-2020-01-17-133549.ips

minecraftpe-2020-01-17-202642.ips

minecraftpe-2020-01-17-202743.ips

minecraftpe-2020-01-17-203322.ips

minecraftpe-2020-01-17-224354.ips

minecraftpe-2020-01-18-120839.ips

minecraftpe-2020-01-18-121821.ips

minecraftpe-2020-01-18-164436.ips

Comments 66

Luke Ross-Murphy 2020-01-18T01:30:00Z

That happens to me too

Robbie Myers 2020-01-18T01:32:49Z

Just started this evening. Was working great up to about 11am PST.

Robert Waters 2020-01-18T01:37:38Z

same

Kristen trieb 2020-01-18T02:31:45Z

I hope this is a big enough issue they fix

Min 2020-01-18T02:39:56Z

yup.happens to me today (iOS). I was in a realm when suddenly the game froze and I have to force quit the app every time.

56 more comments

Amber 2020-01-18T03:03:41Z

Us too. Mini 6th gen ipad on IOS13.3.

Robbie Myers 2020-01-18T03:22:52Z

At current my game doesn’t want to load at all. Just hangs 3/4 way through.

James Hilton 2020-01-18T03:29:18Z

Logged out of Microsoft account and have played for 30 minutes straight, took several attempts to get into app to even be able to log out!!

Cherryl Baldovino 2020-01-18T03:38:49Z

Same here

Robbie Myers 2020-01-18T03:49:54Z

I’ve tried for he last 12 min and I can’t get to the screen to logout. Dead in the water.

Erica Stephens 2020-01-18T03:58:21Z

Mines doing the exact same thing! I don’t even have any resource packs? But I was playing for maybe half an hour when it just froze. I exit the app and try again worked for like five minutes? I tried depressing some stuff from my phone thinking it was just storage issues cuz I had just made a new survival world... but now it won’t even let me into the app itself without it getting 3/4 done loading and then it just freezes again... I hope I won’t have to delete the app and get it again cuz that would suck to lose my progress

Erica Stephens 2020-01-18T03:59:27Z

I’m thinking maybe the Minecraft Bedrock servers are down for the count?? Idk I’m not a developer or anything don’t know exactly how games work but this has never happened to me before and it’s kinda depressing me

Robbie Myers 2020-01-18T04:04:05Z

I’ve Tweeted on Mojang’s Support Twitter account and referenced this ticket. Please keep squeaking so we can get attention on this!

Erica Stephens 2020-01-18T04:06:33Z

I asked my friend to try and play and it did the exact same thing to her as well!!! I’m so confused, I just wanted to do a new survival island as I had just found an amazing seed for one... there was a shipwreck on land that I had turned I to my base...

Erica Stephens 2020-01-18T06:49:25Z

Any updates on our problem so far?

Ramine Adl 2020-01-18T07:19:53Z

I have same issue with game not loading or freezing or ressources not loading. ipad air 2. ios 13.3

Isaac Chong 2020-01-18T07:33:50Z

On iPad AppleOS 13.3 and iPhone 5S on iOS12.4. Upon reaching main menu screen, it will suddenly freeze after signing in and hangs completely.

Chase Coggins 2020-01-18T08:08:52Z

same thing is happening to me on my iphone

Katy Raine 2020-01-18T08:26:57Z

Freezes now on white Mojang loading screen. Earlier today I could at least get into the game before it froze. Now I can’t get in at all. Hangs up anywhere from middle to last bar at bottom.

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Li-An B 2020-01-18T08:31:41Z

I have been having the same issue on iPad Pro 2017 9.7inch with the latest iOS and updated Minecraft. Upon start up, the screen will freeze on loading half way through to 3/4 the way through and will not proceed.

Most of the time I am unable to load the game. About 10% of the time, the game will load to the character screen but then will freeze.

Evan Stephenson 2020-01-18T08:54:19Z

also with me, started a few hours ago, iOS 13.1.3 ,iPad 5th gen

tweakbsd 2020-01-18T10:03:32Z

I have also trouble logging into the game. iOS 12.4.1 on iPhone 6 and Minecraft 1.14.1 freezes frequently. Same on iPhone SE iOS 13.0 and Minecraft 1.14.1, can’t get into game most times, and if, it freezes on entering my Realm.

Sahid Ahmed 2020-01-18T11:05:45Z

If you have logged it upload the iOS crash logs:

Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips

Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.

Roger 2020-01-18T11:31:50Z

Via email where

Taynah Hill 2020-01-18T12:11:16Z

I haven’t been able to load my account in almost 24hours. I tried deleting the game, turning 3&4g off, even tried turning wifi off and using my data. Nothing loads. And when the screen does load it freezes so play button cannot be clicked OR a message comes up stating: Global resources reset, resources failed to load previously and freezes.

This is on iOS iPhone xs Max with most recent uodates and I’m in New Zealand. Also not working on iPad or older gen iPhones

lofty101 2020-01-18T13:04:52Z

I'm having same issues ipad ios.13.1.3 6th generation

Chris Conley 2020-01-18T13:32:50Z

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Smicky 2020-01-18T13:47:26Z

same here

Smicky 2020-01-18T13:51:19Z

Someone else posted this as well but the duplicates are beginning to grow....

David Thom 2020-01-18T13:52:34Z

Same here. One attempt to log into Microsoft and it crashes. Won’t even load after that.

Jason Townsend 2020-01-18T14:24:26Z

Happening for me as well every so often I actually can get in and play for about a minute and it crashes again. Ever since the 'Bee Hot Fix'

Happening for both my kids on their phones as well.

spyingpro456 2020-01-18T14:30:19Z

Same here I have tried LITTERLY everything to fix it

iOS user

minecraft crashing when trying to sign in, it was fine yesterday

spyingpro456 2020-01-18T14:30:35Z

Same here I have tried LITTERLY everything to fix it

iOS user

minecraft crashing when trying to sign in, it was fine yesterday

Matthew Stacey 2020-01-18T14:35:18Z

Everybody on iOS and seemingly PS4 has this. Minecraft knows right??? This has to be #1 Priority.

The thing is, is this even a bug? If it is, why didn’t we have it right after 1.14.1.
iOS didn’t have an update. It seems like it’s something wrong with Microsoft servers? But the problem occurs offline????

I want to try getting past the loading screen and logging out.

Jens Kristian Mygent 2020-01-18T14:37:54Z

Same here. One attempt to log into Microsoft and it crashes. Won’t even load after that.

Heidi Fidler 2020-01-18T14:43:03Z

Started experiencing freezing and crashes about 18 hours ago (Friday 5p EST) on 2 different ios devices logged into 2 different microsoft accounts both running 1.14.1. Restarting device & app does not help. Now cannot even load game on either device. Devices iphone 8 plus & ipad.

spyingpro456 2020-01-18T14:45:31Z

Logged out it’s fine logged out but u can’t log in or play with friends

Jason 2020-01-18T14:51:32Z

Uploaded 4 of the crash dump IPS files for developer usage - hopefully this helps someone diagnose this issue

nOBODY 2020-01-18T15:15:34Z

Tbh, this is annoying as hell. I work for a server, and I can't even log in. Please diagnose this issue, Mojang.

Alli Marion 2020-01-18T15:44:28Z

Literally this is beyond ridiculous, I’ve uninstalled and reinstalled Minecraft pe 4 times, tried on 3 different iPhones and this has been going on since yesterday morning for me. Works on my Xbox just fine but can’t use my phone? Mojang please resolve the issue and fast being how long this has been going on.

Robbie Myers 2020-01-18T16:31:57Z

So many people have created tickets and no acknowledgement from Mojang Support on those cases or on their Twitter feed. Disappointing. Can I get reimbursement for the Realm I can’t play in?

Jason Townsend 2020-01-18T16:53:01Z

It crashes when using WIFI ... but works fine using Cellular Data

Sonja Myers 2020-01-18T17:02:00Z

Same issue. It’s been almost 24 hrs. And it’s still down. Any Idea on when this bug will be fixed Mojang? Please update!

Erica Stephens 2020-01-18T17:11:40Z

I haven’t attempted yet this morning but I’m about too if it doesn’t work I’m going to throw a fit honestly. I hate to see that it’s still not even working for people who deleted the app and got it again? This really should be a top priority for Mojang

Erica Stephens 2020-01-18T17:14:03Z

It is still doing the exact same thing except now it’s getting less further into the first loading screen... does anyone know Mojang’s email? Because this is really upsetting

Erica Stephens 2020-01-18T17:18:35Z

I tried to email them but it wouldn’t let me. So I went on their Minecraft YouTube channel and commented on their latest video and put what’s been going on here in the comments with a link to this page. Hopefully this will help!

Chris Denesha 2020-01-18T17:52:33Z

Wow lots of bugs on this. Another bug said it was the XBox Live servers. I’m logged in so it might be. I cannot get into Minecraft to log out and try. 😞

The bug type is 109. I'm uploading logs to this bug since I don't know where else to submit them.

12:08:39 - crash no WiFi, iPad cleared from memory and then wrote crash report
12:18:21 - crash on WiFi, had to clear app from memory myself (waited 10 minutes) which then wrote the crash report

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Erica Stephens 2020-01-18T18:22:36Z

Wow I still just can’t believe this is happy to so many people! I thought maybe my phone was messing up but no... I almost wish it was just me so others could be playing the game we love at lease

Joy Panda 2020-01-18T19:20:52Z

Keeps freezing up and I don’t appreciate that. I just wanna play mah Minecraft

Joy Panda 2020-01-18T19:21:56Z

Can someone PLEASE fix it?? AUGH

Joy Panda 2020-01-18T19:26:07Z

It’s still freezing up. Is nobody gonna do anything??? Come on!

Joy Panda 2020-01-18T19:30:05Z

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I CAN’T EVEN GET INTO MINECRAFT!!! PLZ SOMEONE DO SOMETHING

John Burba 2020-01-18T19:36:24Z

I can’t get on.

Erica Stephens 2020-01-18T19:49:20Z

That’s as far as it’s making for all of us John Burba, I just tried again and it still does the same thing. I wish they would figure out the problem already. Unless they messed up the entire game engine it shouldn’t be too hard of a fix

Brian 2020-01-18T20:05:39Z

Minecraft/Mojang have acknowledged the problem moments ago https://twitter.com/MojangStatus/status/1218612836521455621

Robbie Myers 2020-01-18T21:03:45Z

That is a step in the right direction! Hopefully we can play sometime this weekend still.

Erica Stephens 2020-01-18T21:33:08Z

Yes I’m so happy their working on it!! For the people who don’t have a Twitter please just post updates on what they’ve been saying on here!

Robbie Myers 2020-01-18T23:00:28Z

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Marcos o a 2020-01-18T23:34:58Z

Hey bro how did u put the texture on the 17 image up to down? Please tell me

Erica Stephens 2020-01-18T23:54:09Z

Okay good at least they told me I shouldn’t delete my app because that was a last resort thing for me anyway and it didn’t seem to work for people anyway

Erica Stephens 2020-01-18T23:54:59Z

And thank you Robbie Myers!! As I really did not want to have to get a Twitter just to find out how to fix my problem

Robbie Myers 2020-01-19T00:24:11Z

No problem!

Robbie Myers 2020-01-19T00:55:44Z

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Erica Stephens 2020-01-19T06:12:21Z

Does anyone know if they’ve found a fix yet? Or at least what’s causing the problem?

Otto Schell 2020-01-19T10:37:57Z

Have the same problem. I don’t even get to the starter screen

[Mod] Celesian 2020-01-19T16:12:32Z

Thank you for your report!
We're already tracking this issue at MCPE-61689, so I will resolve and link this ticket as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated. If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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