I can't load the game, several users have been raising this with you for hours. We would like to know what is happening and when its going to be fixed!
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Game isn't loading, its not getting past the white loading screen.
I'm a normal user so some instructions on how to get logs would be good customer service
Hey John,
Im not from the team but speaking from past experience.
I am getting the same error as well. To get the iOS crash logs from the device goto the following:
Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips
Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.
Yep, I agree. Its a widespread issue and definitely a P1 incident.
I can just picture a P1 incident in a company with all incident management, networking, developers etc pulling their hair out lol.
P1 incident should be an hourly update. I'm not seeing no announcement from team.
I logged a ticket here as well https://help.minecraft.net/hc/en-us/requests/new
I don't agree that this is a bug, its not working so clear someone changed something or somethings broken.
Please see this same issue being tracked here with more votes.
https://bugs.mojang.com/browse/MCPE-61643
We have 2 accounts in my house and both are the same, will not load and if it dose it freezes with a minute.
Thank you for your report!
However, this issue is a Duplicate of MCPE-61689.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
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Upload iOS crash logs for the team to investigate.