iOS Game not loading

Upload iOS crash logs for the team to investigate.

1. Game isn't loading, its not getting past the white loading screen. 

2. I'm a normal user so some instructions on how to get logs would be good customer service 

Hey John,

Im not from the team but speaking from past experience.

I am getting the same error as well. To get the iOS crash logs from the device goto the following:

Settings > Privacy > Analytics & Improvements > Analytics Data > Select the Minecraft with the latest date & time stamp i.e. minecraftpe-2020-01-18-103630.ips

Share this file via email and upload to your Jira ticket system. Hopefully the team will see this and investigate.

Last 2 application logs are attached.

So as this is affecting the vast majority of the iOS community what’s the eta on the fix? 

if you were an IT company it would classed as an incident and due to impact I would say it’s a P1 incident. 

Yep, I agree. Its a widespread issue and definitely a P1 incident.

I can just picture a P1 incident in a company with all incident management, networking, developers etc pulling their hair out lol.

P1 incident should be an hourly update. I'm not seeing no announcement from team.

I logged a ticket here as well https://help.minecraft.net/hc/en-us/requests/new

I don't agree that this is a bug, its not working so clear someone changed something or somethings broken.

Please see this same issue being tracked here with more votes.
https://bugs.mojang.com/browse/MCPE-61643

We have 2 accounts in my house and both are the same, will not load and if it dose it freezes with a minute. 

Thank you for your report!
However, this issue is a Duplicate of MCPE-61689.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.

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