Dear Mojang,
When I'm playing bedrock on my ps4 it says that it tried to login but failed so I try it again but doesn't work. I've tried to restart the game reset my password and even reset the console but still doesn't work. I also tried to contact sony and microsoft, but they could not solve this problem. If you can fix this thanks because I can only play with ps4 my players but not cross-play.
I also reinstalled the game file, but this failed. Also, I can not change the login information. Each time the game is opened, it automatically tries to enter into the Microsoft account and each time it fails.
Thanks for the help.
Thank you for your report!
We're actually already tracking this issue in MCPE-58464, so I've resolved and linked this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki