I was going through the spring sales in the marketplace and I had 80 minecoins left over from the last pack I bought a couple weeks ago. Anywho I wanted to double check and see how much the ranks were I mineplex so I went to that server and I didn't buy anything because obviously I didn't have enough minecoins for anything. Then I went back to the marketplace and saw I had 0 minecoins!!! Do they expire or is this a weird glitch? And this isn't some weird glitch that affects my gameplay this is real money I used to buy them! And I know 80 isn't that much but it adds up and I could've bought some sunglasses for my character of something! Please help! I want to get this figured out before I buy anything else!
Comments 4
If you lose your minecoins again, contact Mojang Customer Support instead of creating a report here.
Telling us to go to Mojang CS support doesn't help at all. People have waited 90+ days for single constructive reply, based on observation. How about YOU help us get someone from that team within YOUR company to acknowledge us so that we all don't have to keep opening tickets here? Because at least here, we get some kind of response. You can internally send some kind of communication to the right channels to relay that "Hey there are a ton of paying customers who are losing their paid content. They're not getting any support and using the bug system to reach out. Please assist".
Ok. Just logged in morning and saw my 80 minecoins 😃 though my characters won't load... Idk  I'll try different stuff out.