Hello, I've been having a bit of trouble with my MCPE. My skins have been completely wiped, and whenever I search them through " 'user's' skins" nothing pops up, so I pressed the search button. I typed in the keyword to the skin pack, and it said that there was no skin packs or other products with the name. I decided to search up other skin packs, but nothing came up. I decided to go to the Marketplace, and it says i'm not connected to the internet. I am able to access my internet, and my internet is working just fine. I closed out the app, but I ended up with the same results. My friend, who plays on PS4 also has the same problem. I'm not sure if its just certain platforms, or just Mobile, and PS4. I attached the files for MCPE. Thank you for reading.
Attachments
Comments 4
No error pops up on my screen, and I’m logged into my microsoft account. everything else seems to be working.
Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.
For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you further on an individual basis.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Are you getting any errors when starting up Minecraft?