One of the users in our household's Minecraft is no longer loading on Switch. When we launch the game it takes around 10 minutes of loading before it will give the error message, "The software has closed because an error has occurred." All other users on the same Switch can load Minecraft without any issues. The load-time is fast and starts quickly without issues.
Steps I have take to try to resolve issues:
Restarted Switch
Checked for corrupted data.
Archived game and redownloaded
Reloaded users data from backup
None of these recommend troubleshooting steps have resolved the issue. It's especially frustrating that it only is affecting one users account. Of course that is the user that uses Minecraft the most...
Help please. Fix please.
Related issues
Comments
migrated
[Mojang] Mega_Spud (Jay)
Thank you for your report!
However, this issue has been temporarily resolved as Awaiting Response
Is this still an issue in the latest version?
If it is, please be sure to include steps to reproduce the problem:
Steps to Reproduce:
1.
2.
3.Observed Results:
(Briefly describe what happens)Expected Results:
(Briefly describe what should happen)
If your ticket does not look like the example given here, then it's likely to be closed as incomplete.
This ticket will automatically reopen when you reply.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
migrated
Hello. To reproduce this issue:
1.Find an account with +1GB of saved data on MC on the switch.
2.Open Minecraft.
3.Wait for it to load.
Final result. it takes more than 20 minutes to load:
Expected result: to work as some updates ago (a waiting time no longer than 2 minutes).
Extra: if you try with an account without +1GB of saved data (577 MB, for example), or if you save it on the cloud and delete the mc console data, it will load in less than one minute.
migrated
1.16.6 still hasn't been released on switch, I will keep this page updated.
[Mod] OcelotOnesie
Thank you for your report!
We're tracking this issue in MCPE-62708, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki
Hello, same thing here, in my case I have to wait around 20 minutes to just load the menu (it freezes like for 12 mins in a black screen, and then like 8 in the Mojang red screen); when I finally load it, sadly the crashes still are happening, so its impossible for me to play. I had to save my worlds to the cloud and delete the data to work well, but I mean, obviusly we are waiting for a real solution.