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REALMS-1030

Player Activity for Realms is not updating

Mojang Note

https://bugs.mojang.com/browse/REALMS-1030?focusedCommentId=494071#comment-494071
With the new GPDR legislation going into effect in May, we had to do some changes into how we track and log player activity on Realms. Unfortunately we had to take down this feature in the process, as we don't have the neccessary consent from all users - owners and guests - to log and show their activity to other players.

Unfortunately, getting the engineering work in place to actually get the consent from all players is a bit bigger feat than expected, so we probably won't be getting activity tracking back on Realms soon. I understand this is not the answer you were looking for, but we will get this feature back to Realms in the future.

Player Activity stopped updating. Updated to 5/28 and then stopped. Can't seem to find anything about it online, just wondering if this is a User error, software error, or connection error?

Have had at least 10-12 people on since 5/28, per the screen snip, clearly not updating.

HELP!

Thanks

Linked issues

MC-190155 "Player feed temporarily disabled" message seems longer than temporary. Resolved REALMS-301 Player activity screen stays blanc Resolved REALMS-1025 Player Activity screen not showing up to date information Resolved REALMS-1033 Realms Player Activity Not Working? Resolved REALMS-1034 No User Activity Tracking Recorded in Realms Resolved

Attachments

Comments 13

Same with my Java Realms server.
There has been at least 2 known players online in de last 7 days.
The backups even show that the last activity should have been 2 days ago.
But it's not tracked in the Player activity.
Its extremely inconvienient for me not to be able to see this kind of info. 

[media]

This is a known issue, and we will bring the player activity tab back in a future update.

@Fredrik Telenius
Thankyou for letting us know rather than leaving us in the dark with this as it has been a while since we have heard anything. Hope this update won't take as long as the ever coming Aquatic Update 😛

Realms doesn't give the owner of a server much options, but that did not bother me much. I at least expect good support by choosing Realms. The time it took before the problem was acknowledged, then the amount of time has gone by without any hint of it being worked on.
I made the decision to move out my server. I just don't want to pay a premium without getting the service you should be getting for it's price. I can not recommend realms at all without support.
Mojang, please get your priorities right in the future!

Heh. Sorry for the lack of updates. Let me go through what is going on here.

With the new GPDR legislation going into effect in May, we had to do some changes into how we track and log player activity on Realms. Unfortunately we had to take down this feature in the process, as we don't have the neccessary consent from all users - owners and guests - to log and show their activity to other players.

Unfortunately, getting the engineering work in place to actually get the consent from all players is a bit bigger feat than expected, so we probably won't be getting activity tracking back on Realms soon. I understand this is not the answer you were looking for, but we will get this feature back to Realms in the future.

 

3 more comments

The point is that the data is still saved on Mojang's servers, you as the server admin not the relevant party here.

"Consent is implied"... that's not how the GDPR works. Users must explicitly consent to their data being processed.

@violine1101, thank you for the response. I can now see how this relates to GDPR. Though the data may not be all that interesting, and most users probably will not care, the point of GDPR is that, for reasons of privacy, the users must provide explicit consent.

  • What would be involved it gaining explicit consent?

  • Would users need to provide consent each time they play on a Realm, or could they provide the consent just on the initial join to the Realm?

  • Would it work to add a checkbox next to the Realm in the Realm list? If they check the box, the "Play" button is activated and they can join the Realm and their admins can monitor their activity again.

I'm not really familiar with the details as I'm not a lawyer. But as was already said above, it's not as simple.

Geez after all these years I am still getting emails about this ticket I created! xD Delete this please lol

@violine1101, simple or not, it is still a feature that I (and apparently many others) would like to have re-enabled.

@Carl Castillo, you know you can always click on the "Stop watching this issue" link. 😉

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