My realm says stuck in fixing for 26minutes. It has -500 at the end. It won't let me upload a back up.
This is the second time this has happened to us and we lost the whole world last time......
Any suggestions?
Linked issues
is duplicated by 2
Comments 2
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
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Is this resolved now? There are backups available in the backups tab of the game client. Have you tried those? Upload will be blocked when the Realm is in "FIXING", but this should resolve itself within the hour. After that, you should be able to upload manually or by using the backups built into Realms.