Subject: Urgent Follow-Up: Minecraft Realms Still Not Working After Payment
I'm following up again regarding my Minecraft Realms issue because it has now been 5 days since I have been unable to play my Realm.
I have already emailed twice but, unfortunately, I still haven't received a response. My players and friends have also been asking me when the Realm will be available again. Honestly, I'm getting really tired and frustrated because I just want to be able to play Minecraft with them again.
This is also the second time this has happened to me. I experienced a very similar issue back in July, and at that time, Charlotte R. responded to my concern and was aware of what happened with my account and the Realms subscription issue.
This time, I have already made the payment to renew my subscription, but my intended Realm, Minecraft Survival, is still not working.
I also tried downloading the Realm/world as a backup, but I cannot even download the world. I have tried multiple times, but it keeps failing and showing an error.
I have already tried the recommended troubleshooting steps, including:
Signing out and back into my Microsoft account
Signing out and back into Xbox
Updating Minecraft
Trying to renew the subscription again
Trying to download the Realm/world
Unfortunately, none of these steps have resolved the issue.
At this point, I have completed all of the recommended troubleshooting steps, but I still cannot access my Realm. I have already paid for the subscription and have been unable to use the service for 5 days.
I would really appreciate it if someone could please review my case and help resolve this issue. If possible, please also check my previous July case with Charlotte R., as this appears to be a recurrence of the same issue.
I understand that support cases may take time, but I would really appreciate a response because my Realm is still inaccessible and my players are also waiting to play.
Thank you for taking the time to read this. I really hope we can get my Realm working again soon.
Kind regards,
Jhon Rey Gravador
MCID: 9DBA6AE5877FB9C
Realm: Minecraft Survival
DID: 0a488909c8aee4b0bef4c3b34d2fb7c
Environment
Windows 11
Attachments
Comments 3
Please share your gamertag with support and this will get fixed ASAP. We have identified the issue and are making a fix service side.
This same thing has been happening to me for over 2 months! ive submitted support requests and nothings happening. on another thread a mod told us that it is microsofts problem not mahjongs and we have to contact them even though they sent us here and our payments went through it just says expired. we were charges 5 times! on the other thread there are people on all platforms with the same issue so it is not the platform! please give us support and let us play again!
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