My realm has become completely unusable. I am unable to replace, reset, or open my realm.
All three options run for a little while, and then fail, even with repeated attempts.
I have been replacing/resetting several times today, as I've been trying to get a world with behavior pack uploaded (that'll be a separate ticket). After one such attempt additional replace attempts failed. I reset my realm once successfully, but now can no longer do that either.
Downloading is still working as of now.
Comments 7
Please contact Mojang Customer Support directly if you need specific help or support regarding your Realm.
If this was a one off problem then it might make sense to individually contact customer support. The fact that it happened to both my realms in the same day and is happening to others suggests a systemic problem that needs to be addressed on a wider scale, making this the appropriate forum for getting the issue resolved.
@Phyrian but you should not provide any Realm/user related info here in public and we are unable to look into your Realm without knowing what it is. So please - contact Customer Support. They will escalate your issue to a developer if they are unable to reset your Realm for you.
Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.
For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.
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📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Started a second, smaller realm, and the issue occurred again. I know of other realm owners that have had similar problems. Seems this isn't a case of a single realm getting into a bad state, but is a systemic problem.