I got a realm for a month just before the latest update. Since the update the game has broken to unplayae on my realm. No animations for mining or sounds, things like buttons and so on don't respond meaning I'm locked out of parts of my base. Items don't drop, e.g I dig up a carrot but get nothing in return. It also randomly disconnects me now too.
I have tried reuploading a back up from the realm, the original file uploaded when I first opened the realm and a new world I created today to check it wasn't the save file corrupted on that specific world.
I'm attempting to fix by reinstalling the game but I don't hold much hope.
Note: I am running 1.12 apparently but can't pick anything like that in the versions menu.
Related issues
duplicates
Comments
migrated
[Mod] Umija5895M
Thank you for your report!
We're tracking this issue in REALMS-1888, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
Please note that we are unable to provide "technical support" via the bug tracker, so you may want to try the Community Support link below.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki – 📖 FAQs
migrated
Just an addition note on this. The bug tracker is manned by volunteers, it is not a technical support avenue.
For customer support for the service you need to contact Mojang Customer Support linked below.
Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
migrated
Thank you for your response.
While i appreciate your comment on this bug tracker being manned by volunteers that in no way is able to justify how it's taken nearly a full year since this was first posted to get any sort of 'official' response.
Report date: 13/Jul/19 12:04 PM
The first 'official response': 26/May/20 2:29 AM
It's very poor. Regardless of volunteering or not, 9 months just to hear something is awful. Especially when your just palmed off to another report of the same issue that is just as old as mine and still has nothing helpful regarding the issue.
Best wishes.
So it's September and my realm is still not working. It fixed itself for a short period and is back to broken again.
It's been nearly 2 months since I posted thisand no technical support either?