Chroma Hill Texture pack won't load on realms

Thanks all, please continue to report the issue with latest Chroma Hills update and Realms here.  The more you vote it up and explain what's happening with it not working for you the more we can get the right people to prioritize the issue to find out what's happening. 

Syc
Chroma Hills creator.

Any updates on the status of this bug? We are currently unable to play the realm during this time, the texture pack highly influences the builds and none of my other members want to join back until its fixed. 

Just remember... we have paid for this resource pack and we pay a subscription for realms, so we aren't dealing with free content here, so a quick and fast resolution should be expected. 

I am more than happy to continue to assist with finding and resolving this bug. 

This issue should be fixed now, but you will need to reapply the pack to your Realm in order for it to work.

So i can add the pack to my realm now on windows 10 and it works for me. i can view the pack in a realm just fun. but my xbox one realm friends are having problems. 

the pack wont load or loads funny., one of my friends even said her game crashed when trying to download the packs for my realm.

We tried alot of things to fix this. 

i tried removing the pack and cleaning my Cashed Data, my friends always removed hers and so did a few other players. it didn't work.,

tried downloading the pack and readding it to the realm. still didn't work.

also the people are getting Disconnected before the pack could download fully.

I uploaded a different pack just to see and people are getting disconnected before they can enter the realm. 

I own two realms that are not working right now ={ 

This is upsetting. sucks we paid money for something we cant use. ={

It is working on my Xbox One Realm and works loading in with my Windows 10 version. Now the only new issue is that my Windows 10 Version is missing most of my purchased Marketplace content (Including Chroma Hills, the only one remains which is PureBDCraft) the rest show up perfectly fine on my Xbox One. They are linked up properly. This has started since the Chroma Hills Fix.

I also still cannot load other packs onto my other realm still as stated in another post I've made previously. 

@unknown - Are you still seeing the missing textures on Xbox? Is that only happening with Chroma Hills? That might be the same issue as MCPE-41495, where an update doesn't get applied correctly if you launch the game before it's ready. The workaround is to reinstall the game (after checking your saves are backed up / synced).

Alternatively, have you tried reapplying the Chroma Hills pack to your world, and re-uploading it to the Realm?

I tryed it last night with two friends and both still seen the where blocks that are purple and black.
I tryed uninstalling the pack and reinstalling it..
PureBB or something had an update last night so I did that and tryed adding it to my realm but that pack won't work at all now to.

So here are my updates...

Chroma Hills works for majority of members on the Realm. Only members who are running Xbox One S for some reason are getting missing textures on certain blocks, mainly Oak wood type blocks. 

I have tried the following to resolve:

I have Reinstalled Minecraft -> Reinstalled Chroma Hills - Reapplied the Realm -> Still Doesn't Work 

I have also had the members who are having the issue reinstall their Minecraft as well -> Still Doesn't Work

Any idea whats going on? 

Still Not Working. I Just tried reinstalling minecraft and Chroma Hills and still not working. 

Both friends one xbox one X and One S see Wood items funny,

Thanks for the helpful information and comments, we're still working on the issue and will leave this ticket open as it is still affecting some players. Thank you for your patience.

It's not just Chroma Hills. Recently switched to Vanilla BDCraft and it's not working on my realm correctly either. It loads on my Windows 10 PC fine but on Switch and Xbox One it's just plain not loading at all. It seems to be affecting only Marketplace resource packs as I'm also running Optifine PE and Enhanced Vanilla Shaders and they are loading fine.

Sorry to hear that the pack is still not working as expected - as mentioned the packs should be working correctly on Realms now, but there may be an issue with a conflict of content types. Could I ask that you clear the cached packs and reapply them again?

• Download your Realm world

• Remove any resource packs from the world

• Remove any global resources you have applied

• Go to Settings>Storage and remove any cached resource packs

• Download the Chroma Hills pack from the Marketplace

• Apply it to the downloaded world

• Check the world is working correctly with the pack locally

• Finally, upload the world to your Realm

This should enable the pack to work correctly on your Realm, and resolve any conflicting issue with out of date packs.

Followed the steps exactly as listed, in order, on my Windows 10 PC.

The map works in single player but once uploaded to the realm the Marketplace resource packs no longer load. It's only the marketplace packs that aren't loading because Optifine PE and Enhanced Vanilla Shaders are loading properly which I manually applied to the realm by copying it into the maps folder.

Here's some additional steps that I've taken for integrity's sake:

1. I tried also loading the realm with just Vanilla BDCraft and its HD UI (no shaders or Optifine)

2. I repeated the steps on my XBox One S and Nintendo Switch and can verify that the Marketplace packs are not loading on those devices as well when logging into the realm.

To further elaborate on the issue, I have 4 packs on my realm (2 of them are Vanilla BDCraft and the HD UI that's included in that pack) but when I join after clearing the cache on the devices it only tells me that I'm downloading 2 world resource packs, those being Optifine and the shaders.

With the shaders and Optifine disabled it no longer says that it's downloading any packs at all, instead it briefly says it's loading resource packs and then jumps straight to joining realm.

I went ahead a did a recording of me following the steps to document the issue. I apologize ahead of time for the length of the video, I wasn't aware that it was going to take 6+ minutes to download a 188 mb file. https://www.youtube.com/watch?v=kBZyhs6j3s4&feature=youtu.be

Followed Your Steps. Still Not Working ={ This Is Getting Tiring, It's Been Over A Week Now. My Friends And Members Don't Want To Use The Realm Because Nothing Looks The Same.
Other Packs Work Just Not Chroma Hills, I Hope We Get Something For The Huge Inconvenience.
I Have Tried Removing The Full Game And Re-downloading Everything So Many Times. So Many Times I Go In The Market Place And Only Half My Items Show. There Should Be Over 140 Items... Only 60 Or Less Show Up

So Many Bugs Right Now ={

Edited note - Switched images to thumbnails - please try not to add full sized images to comments or bug descriptions.

Still not working. Black/Purple boxes for OTHER members joining the realm. I have done the FOLLOWING:

-> Downloaded the World from Realm
-> Removed Chroma Hills
-> Uploaded to Realm
-> FULL reinstall of Minecraft, (Deleted all Minecraft related folders on Xbox One) 
-> FULLY deleted every instance of Chroma Hills from the Xbox (Cache, Device Storage Folders, ETC) 
-> Redownload World from Realm
-> Redownload/Apply Chroma Hills to World
-> Upload World to Realm

This Still Does Not Work

OTHER members are being affected NOT ME!

Other members affected are running either REGULAR Xbox One or Xbox One S
I have one member who has REGULAR Xbox One and it works just fine for him!

I have had the affected members do a full reinstall and clearing of cache and files as explained above, they are still experiencing this issue. I also do not feel comfortable walking through a ton of people deleting files and such over headset when this should have been handled officially by Mojang by a direct fix. Myself or my users should never have to go through these steps to resolve.

I apologize for my frustrations but I do feel that they are valid, I've spent hours of my time attempting to fix this over the last couple weeks. It takes time to download and reupload a 500mb world over and over. I strongly feel like this has to do with whatever controls your Realm algorithms compared to regular maps. This is also affecting PureBDCraft as well, just defaults back to vanilla.