I have recently purchased Minecraft Starter for Windows 10 from the Microsoft Store so that i can play with my N Switch friend in a Realm.
Im all set up and logged in with my existing XBox account. However when I click on 'Create New Realm' I get "We're unable to connect to Marketplace...."
All other network apps are working. I've tried disabling the firewall. Same error.
Your support colleague Theodore directed me to raise a bug
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Same issue on windows 10
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I have the same issue on Windows 10, Can't buy coins nor open or renew a Realm. Internet connection is fine as no other apps have any issues. Also tested on multiple connections.
EDITED to add: I also purchased the starter edition.
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Same issue for me on Windows 10. I purchased the Starter Collection and the included coins are not available in my marketplace account.
I would also very much like to get a Realms subscription started, but can't due to this issue.
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huge bug in the system for 3+ days already.. huh.
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I've been having the same problem since friday, tried to extend my realm subscription.
My realm subscription ended last night and me and my friends are unable to play now.
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Same problem with me as well. Want to buy a realm and isnt connected apparently. But if you go on main menu and click marketplace it shows everything? Weird.
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tried extending my realms today, got 18 days left. got this! Also got the internet connection error when I tried to buy minecoins. I can live without the coins, but if my realms goes down because of this bug I'm going to be super pissed. Last time i extended it a month ago i had similar problems. Always with the issues!
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3 days this post has been up and theres been no response from the technical team.
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I've been having the same issue on Win 10 for almost a week now. My Realm expired after my free trial and now I can't extend my Realm because of this bug. I also can't buy Minecoins either. I tried to renew my Realm on Switch instead but couldn't.
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I wanted to start a free trial and it says unable to connect to marketplace and this is also happening for my friends
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Same issue since 2/3 days i need to extend my realm
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I am having the same issue trying to create my first realm on windows 10.
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Exactly the same issue for me for the last few days.
Had 30 days trial on the Win10 version. Tried buying 30 day for 10 users within the game itself - unavailable.
Logged into Mojang site. Bought rolling 30 day renewal on the Mojang site.
Still showing as expired .
No reply at all from tech support.
[Mojang] Mega_Spud (Jay)
Thank you for your report!
We're actually already tracking this issue at REALMS-2229, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.
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