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REALMS-2239

Unable to extend realms..AGAIN. Also unable to update my version.

I've just noticed i'm using version 1.12.1   I can't seem to update my minecraft and I've noticed others using version 1.14 and so on. More importantly I YET AGAIN(!!!)) am unable to extend my realms with less than a month to go before expiry. I can't buy minecoins, or packs from the marktplace, because either it's 'unavailable' or 'i need to test my connection'. Since there are a ton of other people all over the world having a problem, I'm going to hazard a guess its not my internet thats the problem. This has been going on for a couple weeks now and I'd like to know when this is going to be fixed, so please dont do your usual ignore the problem and it'll go away act.

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I can't extend my Realm or buy Minecoins either (on Win 10). I haven't been able to for almost a week now. I tried to renew my Realm on Switch instead but couldn't.

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Exactly the same issue for me for the last few days.
Had 30 days trial on the Win10 version. Tried buying 30 day for 10 users within the game itself - unavailable.
Logged into Mojang site. Bought rolling 30 day renewal on the Mojang site.
Still showing as expired .
No reply at all from tech support.

[Mojang] Mega_Spud (Jay)

Thank you for your report!
We're actually already tracking this issue at REALMS-2229, so we will resolve and link this ticket as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

(Please note that the current version for Bedrock Realms is 1.12.1.)

If you haven't already, you might like to make use of the search feature, to see if the issue has already been mentioned.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

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