Realm is occasionally disconnecting all players from the server and reverting to the previous backup, sometimes losing 29 minutes of progress, which causes players to lose WIP builds/resources/time spent playing the game.
This has made players leave and be undecided on returning to the realm for fear of constant resets that are out of anyone’s control.
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Comments 17
Happened twice again already this morning. I’m going to keep posting every time it happens until I get a response.
It has happened on our realm twice this morning as well. You can tell there's a problem if you go to the settings for the realm and look at the backup history. We have one backup from just before midnight EST, and the next wasn't until 10:00 am. We then have the next one at 11:30, and the one after that at 12:15. No new backups have been added in the last 30+ minutes.
Thank you for your report!
We're actually already tracking this issue at REALMS-2393, so we will resolve and link this ticket as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
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Happened again twice already today.
So happy I pay for this service.