I recently purchased realms plus on my iPhone 8. I have been working on a world for roughly a year now and was pretty excited to upload the world to a realm. To my disappointment, my realm would not replace the realm with the message "An Error has occurred".
I have tried:
Transferring the world to my PC and doing it on the windows 10 edition
Logging out and logging back in to my Xbox Live account
Closing and opening my realm to refresh it
Purchasing a completely new realm (still did not work)
Resetting the realm and uploading it
However, the problem still persists and I am currently unable to upload it.
How do I know it's only a problem for mobile players?
I have asked many other mobile realm owners who experienced the same issue. However, Windows 10 players were able to upload theirs after a few tries.
I also transferred my mobile world to my PC which still didn't work. However, all my worlds on windows 10 worked perfectly and were able to upload onto the realm.
Also, I went onto a website that allows you to download worlds into your own game. I realized pretty quickly that every map made on mobile would not upload onto the realm. HOWEVER, all the maps made on windows 10 edition worked PERFECTLY.
I have also found online that this is an extremely common issue.
Thank you for reading my message. Please fix this ASAP because I am not the only user experiencing this issue. as shown above.
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Comments
[Mod] Umija5895M
Auldrick
We've had a couple of minor/hotfix updates since 1.16 came out. All devices with any build of 1.16 should be able to cross-play, but I'm not sure that's the same as saying that an earlier build can open (as a host) a world created on (or previously upgraded to) a later build. So I'm wondering if it might be possible that your phone-created worlds have a higher version number than either your Windows 10 or your Realms version of the game.
migrated
Thank you for your report!
We're tracking this issue in REALMS-474, so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated. In particular, it would be helpful if you could copy the parts of your description that are relevant to it only occurring on mobile into a comment on REALMS-474.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
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