mojira.dev
REALMS-9332

Cannot load Microsoft Realms on PC, Tablet, or Xbox One

Hello, I cannot access my Realms subscription saved world on any device I own, including the following:

  • Microsoft Windows 10 PC

  • Microsoft Xbox One

  • Samsung Galaxy Tab S6

. The game does one or more of the following:

  • Instantly crashes upon opening, gives error

  • Instantly crashes upon opening, does not give error

  • Does not allow for the world to be downloaded, fails/crashes

  • Allows for world to be downloaded, fails to open

  • Opens world, does not load more than 500 blocks surrounding

    • Does not save the game

    • Crashes if you get too close to the edge of the limit of what has loaded

    • Does not allow inventory to be opened

    • Does not allow chests or minecarts to be used

    • Consistent lag

  • Opens world and allows the game to load beyond 500 blocks

    • Does not save the game

I have done one or more of the following to resolve the issue on my own:

  • Restarted my modem and router

  • Restarted my Microsoft Windows 10 PC, restarted Minecraft

  • Restarted Xbox One, closed/restarted Minecraft

  • Restarted Samsung Galaxy Tab S6, closed/restarted/uninstalled Minecraft

I have been unable to access or use this game for the majority of day today 10/10/2021. This is using the $7.99/month subscription for Realms Plus in the "DNU" realm. The world is called Pompeii, which I find very ironic given this situation.

Please let me know what I can do to resolve this issue.

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Arisa Bot

Thank you for your report!
We're tracking this issue in REALMS-9078 and REALMS-9145, so this ticket is being resolved and linked as a duplicate.

If you would like to add a vote and any extra information to the main ticket it would be appreciated.

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