[REALMS-944] Our realm is not saving any progress since 9th March 2018

We have been unable to progress in our realm since 9th March.
Doesn't matter how far we travel, what we do our where we sleep, each time we play aging it starts back at the same point from days ago.

We primarily play on xbox one but have tried on windows 10 edition and Android and all have the same issue.
At the same time we keep seeing massive chunks of the environment vanishing.

There is no point us continuing with our subscription until this is resolved, its unplayable :'(

Please sort asap.

Linked issues

relates to 2

REALMS-104 Realms Server not saving progress over weekend Resolved

REALMS-945 Realm Keeps Reverting Resolved

Comments 24

migrated 2018-03-11T10:25:58Z

Dude, me and my friends have the EXACT same problem in our realm! same day too!

migrated 2018-03-11T17:31:08Z

It really sucks hey 😞
We tried again today on xbox nd pc, still the same.

We also decided to play local games external to realms just to see if it was the latest client updates, ..they still work fine.
It looks to be a realms issue for sure.
Mojang / Microsoft please fix asap as realms is worthless without save functionality and huge chunks of the world missing.

migrated 2018-03-12T09:46:35Z

Yeah, it's really weird man

migrated 2018-03-16T23:49:47Z

Got the same problem here with our realm, would be great if there´s an solution.

migrated 2018-03-17T06:47:15Z

Could you tell us the name of the Realm? That would help us investigate what the problem could be.

14 more comments

migrated 2018-03-17T15:55:03Z

Hi the realm is called MysticDonut_EffyWorld

Thank you for your help.

migrated 2018-03-24T14:39:22Z

Hi,
Can we have an update on this please?
At the moment we cant play it so its not worth paying for .... :'(

migrated 2018-03-27T09:11:18Z

We're investigating it at the moment.

migrated 2018-03-27T10:16:23Z

Can we please have our trials back?

migrated 2018-03-27T18:54:58Z

Thanks for your response.
Will we be refunded for period of time we cannot play our realm?

migrated 2018-03-28T13:32:21Z

While your Realm experienced similar issues as the other (REALMS-945) it wasn't as easy to repair it. We're still working on it though.

migrated 2018-03-28T18:14:55Z

Thank you for the update.
I assume this is a bug then that caused our realm to break?
If you "repair", does that mean it can break again (unless you find the bug that caused it..)
Do we have an eta for this to be "repaired"?

Sorry for the questions but i have disapointend family who miss their realm..

migrated 2018-03-29T13:02:34Z

Can we get an update on this? You said "soon" also the realm is closed atm, I'm assuming you'll open it and notify us here as soon as it's fixed?

migrated 2018-04-01T13:50:05Z

It's been 4 days now since your last update, claiming it to be "soon" I do know and well appreciate that you are trying your hardest but could we please get another update as it's really really tedious at this point

migrated 2018-04-03T07:15:59Z

@unknown: Repair means just that. We don't know what causes the corruption, but we have some ideas on how to make it try to autorepair if a corruption occurs.

@unknown: We've had a long weekend which is why nothing have happened the last few days.

migrated 2018-04-10T18:21:05Z

Where are we with this please? I have been billed again for realms, but we cant play the one we want.
Not sure what the benefit of this is anymore, we may as well stuck our own local maps at least they dont break and we dont pay for them.

This is unacceptable of this service, please provide a day this week when this will be fixed and if this is not possible offer refunds for the time wasted building our realm.
My children are very disappointed by this.

It is exactly 1 month since I reported this issue.

migrated 2018-04-29T19:22:30Z

19 Days since my last post and still no response.
Terrible customer service and terrible idea "realms"..
Cancelling my subscription, due to bad service and very unhappy family.

migrated 2018-05-25T09:56:18Z

Did this ever get fixed??

migrated 2018-10-18T02:38:49Z

I just now started having this issue this evening. I play on an Android device, my friends play on Switch and Xbox. It's very frustrating. I've spent hours doing things, only to have it undo all of my work and set me right back in the same position each time.

I see in the comments above that this was never fixed, but that knowing the realm name helps... It's Durin's Day.

Help, please! We have put so much work into this realm and we love playing it.

migrated 2018-10-18T14:37:23Z

Resolved for me! Thank you!

migrated 2018-10-18T17:07:04Z

I restarted our realm just to see if it is fixed and it is not for us.

If you know the problem now can you fix ours please,

migrated 2018-10-22T09:07:02Z

Sorry for the late answer Adrian

What we could see when investigating your world was that the world data is corrupt. Unfortunately we haven't been able to repair it 😞 Restoring corrupt worlds can sometimes be extremely hard, a (perhaps bad) analogy is attempting to repair a broken glass.

We checked in the backups-list from your world, the latest we have available is from 8th of April. I have restored the world to this version, but it is very likely that the world was already corrupted then.

If that doesn't work, we unfortunately think you have to upload a new world to your realm.

As compensation, i've added 6 months to your subscription and upgraded it to a 10p realm.

[Mojang] Mega_Spud (Jay) 2019-10-30T16:15:05Z

Cleaning up old tickets: This ticket has not been updated recently (~1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.

For any account related queries, please contact Mojang Customer Support directly.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

migrated 2019-11-03T18:01:38Z

This is happening again now and i have opened a new issue for it realms-2436

You guys need to work out what causes this and a way to fix corrupt realms otherwise all the time and effort we add in to this is pointless.