Many Chinese players have noticed that they can't buy Minecraft: Java Edition on Minecraft.net via Alipay or China UnionPay.
We've been contacting the Customer Support with the transaction IDs for nearly a week, but they never gives us any useful responses. Please make the developers aware of this severe issue.
To Reproduce
You need an Alipay account or a China UnionPay credit card to reproduce this bug.
Open the store.
Click on "购买 MINECRAFT" (English: Buy Minecraft).
Register an account or log in an existing one which hasn't bought Minecraft yet.
Choose to pay with Alipay or China UnionPay.
❌ The order status keeps being "UNKNOWN" or "pending" for good.
We find that only Chinese payment methods, including Alipay and China UnionPay, have this issue; PayPal is not affected and works pretty well. Is this any kind of discrimination against the Chinese players? I wish the staff could fix it asap, or at least give us a human-written response that they are putting great effort on this. Sorry for these irrelevant words, but we are really concerning about not being able to get the game but just losing our money.
Btw, do not redirect us, at least under this report, to go playing the Minecraft Chinese Edition neither; it is totally rubbish. 😞
Attachments
Comments 7
@Greymagic27 I have no idea what kind of information on earth I could ever provide. Could you please state it more clearly?
I just added some reproduction steps, images, and, well, complaints, in the description.
Have you tried contacting your bank, or the payment provider? (alipay or china unionpay) It may be an issue on their side.
The problem has been fixed as stated in @unknown's Twitter messages with one of my friends. The messages were permitted to post publicly on Mojira.
Thanks for the developers' work!
No, it didn't be solved. I have post an image about the problem, I think it has something to do with Adyen. Please fix it soon, I can't buy the game without this problem being fixed.
See WEB-2678
Can you provide more information?