[WEB-2678] Using certain payment methods results in an error message

Potential Workaround

Please see this potential workaround posted by @unknown

I tried to purchase Minecraft on the main website with PaySafeCard. When I want to check out I get on an empty site telling me "Invalid request". When I go back to try to buy it again it tells me that I have a pending order, after waiting for while it tells me that the order status is failed. On July 2 I checked if it works if everything was fine. I hope this gets fixed soon since it doesn't seem to be an issue just for me.

Known affected payment methods:

Paysafecard
Adyen
Alipay
Ideal

This issue is also known to affect realm payments.

Linked issues

is duplicated by 26

MC-193832 Błąd płatności Paysafecard Resolved

MC-194137 Nie moge kupic Minecraft poprzez PSC Resolved

MC-194172 I can't pay for the realm with paysafecard Resolved

MC-194802 Payment Not Working Resolved

MC-194913 Unable to download the game Resolved

21 more links

Attachments

Screen Shot 2020-07-24 at 11.08.09 AM.png

Comments 28

Weedy CN 2020-07-10T11:51:00Z

Many Chinese players have reported this problem. They used Alipay pay method and met the same error.

Mojang should consider this problem highly, rather than setting the priority to normal.

ChongXG 2020-07-10T13:20:11Z

So far, When I try to use Alipay to pay, I still receive the "invalid request" prompt from the adyen platform

Patrick Lane 2020-07-11T03:10:53Z

This need to be fixed ASAP, since this bug had lasted 3 months.

Franklin Bozekna 2020-07-11T11:18:02Z

I have the same problem, but then when i try to pay with ideal. I hope this is going to be fixed soon.

Richard 2020-07-11T14:01:08Z

Same issue with IDEAL as payment method. Also when following the "previous" button on the failed payment page from ayden, the order page from Mojang does not recognize the failed order and regards it as "in progress", cancelation of the order is then also impossible.

This is making it unable for people to buy Minecraft

18 more comments

Tobias 2020-07-13T15:47:46Z

I have the same issue with the paysafe Card,I live in Germany.

Sebastian Surma 2020-07-13T20:46:52Z

I have this same problem

[Mod] LateLag 2020-07-13T21:53:54Z

Please refrain from adding comments that don't add anything to the original report; it may send unnecessary e-mails to all watchers.

John Doe 2020-07-21T19:53:17Z

Just tried to buy with Paysafe and get the same error, seems the browser doesnt connect with the paysafe thingy (from Germany)

Samike 2020-07-22T06:15:33Z

I have the same problem like everybody here does too and i think John Doe is right. I would be really happy if will u fix it fastly cause i dont have a century because paypal is like for month.

Petr 2020-07-24T14:06:17Z

While inspecting the invalid request page, I found this interesting comment:

error summary: Merchant signature was not valid!<br />You can test the HMAC Calculation by submitting a payment request to https://ca-live.adyen.com/ca/ca/skin/checkhmac.shtml

Maybe this will help the guys from Mojang Web Team.

1234567890 2020-07-24T16:15:19Z

Bug is fixed. You need to click above the buy button ( on windows/linux/mac icon ) and paysafecard work 🙂

Michał Radoń 2020-07-24T17:20:32Z

It's Works!

Diogo Pereira 2020-07-24T17:36:08Z

What do you mean with that? can you explain me with more details? thank you

leticia lipovska 2020-07-24T18:49:52Z

its not working for me can someone help?

Jaron Wrage 2020-07-24T20:59:55Z

@1234567890 What do you mean? Theres literally nthing there? And it's not resolved. (At least for me) it doesnt even matter which payment method i use, it's just not working. Feelsbadman

tkasriel 2020-07-24T21:12:05Z

To clarify why it's not working for some, and how you can purchase minecraft with paysafecard (among others), there is currently an issue with the minecraft "buy" button not functioning. To get around this, use the platform buttons (see attached screenshot) which should allow you to buy minecraft. If you are still experiencing this issue with paysafecard or another payment option, you can comment it below. For the time being, the issue appears to be fixed.

[media]

Diogo Pereira 2020-07-24T21:35:58Z

Oh my problem is not that one, my problem is buying a realms with paysafecard

Michał Radoń 2020-07-26T06:48:49Z

Im know how to this error works. Mojang Windows, Apple and Llinux logo has another link than buy minecraft.

abc58546595 2020-07-27T07:10:59Z

a temporary solution:
Change the purchase website to this

Niplex 2020-07-28T10:00:14Z

My Friend tried, to buy Minecraft using PaySafeCard, and we have this same errors. Does anyone know how to do this?

YuFeng 2020-07-28T15:35:56Z

When I purchased Minecraft Java Edition from minecraft.net, I used Alipay to pay, and he prompted "invalid request", which prevented me from purchasing this game

Weedy CN 2020-07-29T11:13:21Z

This proble is fixed as I confirmed. Now paying through checkout.minecraft.net won't tell you that this is "Invaild Request".

Robert Starosta 2020-07-29T12:05:19Z

Trying to pay for Parental Consent and still getting stuck at cardinalcommerce page

Saairah Farooq 2020-07-31T08:51:58Z

Tried to pay through Credit card from Pakistan. Still same issue. error placing order

Robert Sjödahl 2020-07-31T09:25:09Z

That sounds like another issue. Please contact support: https://help.minecraft.net/hc/en-us/requests/new

tkasriel 2020-09-23T05:47:55Z

I'm requesting this to be reopened. Issues with paysafecard have been popping up again, and payments aren't going through.

Robert Sjödahl 2020-09-23T08:02:08Z

@tkasriel we know why this bug happened. It was a configuration issue after a change. So that was fixed. If you see a new problem with Paysafecard, please open a new bug with details of what you see. Thanks!