[WEB-4899] Unable to create support ticket

When I try to create a support ticket, I fill everything, but at the moment of sending. It says ticket created successfully, yet I do not get anything on my email. I haven't done any types or anything. Just nothing happens. Is there any way to fix this?

Attachments

neverreceivig.mp4

Comments 17

Arisa Bot 2021-07-30T18:09:15Z

⚠️ Please do not mark Unreleased Versions as affected. You don't have access to them yet.

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fer san 2021-08-01T07:44:09Z

Nothing has changed since 2 days ago I need help

[MOD] Greymagic27 2021-09-20T11:36:05Z

Is this still an issue for you?

fer san 2021-09-20T11:58:19Z

Yes it's still an issue for me

[MCQA] Zgajak 2022-10-13T10:26:17Z

Hi there!

Does this issue still occur?
Have you tried different browsers?
Also, could you please record a video of this issue?

This ticket will automatically reopen when you reply.

7 more comments

fer san 2023-02-14T17:57:13Z

Hello, yes, this is still and issue and I've been unable to contact support since.

Does this issue still occur?
Yes.

Have you tried different browsers?

This happens with every browser so far.
MS Edge, Chrome, Firefox, Opera.

Also tried from a different ISP.

could you please record a video of this issue?

[media]

[MCQA] Zgajak 2023-06-09T11:37:35Z

Hi again!

Do you receive any response from on your created tickets?
Did you check in SPAM folder?

This ticket will automatically reopen when you reply.

fer san 2023-06-12T23:59:52Z

Hello Again!,

I do not receive any response to my tickets.
and I have checked the SPAM folder several times.

Scary 2023-07-24T22:26:25Z

I have this issue too, but no one can help us apparently...

[MCQA] Zgajak 2023-11-15T14:45:26Z

Hi!

Does this issue still occur to anybody?

Could you use this format?

Hi!

Could you use this format to write repro steps:

Steps to Reproduce:

Observed Results:

(Briefly describe what happens)

Expected Results:

(Briefly describe what should happen)

Scary 2023-11-15T15:52:45Z

Hi!

Does this issue still occur to anybody?

Yea, it occured to me and still occurs. I lost my account due to this... and can't even redeem the "Post migration thing" because of it too... I feel robbed.

Steps to Reproduce:

1. Go to https://help.minecraft.net/hc/en-us/requests/ in any browser.
2. Fill all the necessary questions / information
3. Send the ticket.

Observed Results:

An error now pops up saying the following
"

An error has occurred.

Oops! Looks like something went wrong. Please go back and try again."

Before it would just say sent correctly and nothing would arrive to my email

Expected Results: Default message letting you know that there are people working on your case arrives to your email / receive a response from support at some point.

[Mod] turbo 2023-11-15T16:03:57Z

Hi, sorry to hear that. Did you also try on mobile or a different computer, or just different browsers on the same computer?

Scary 2023-11-15T16:50:15Z

Yes, I tried different computers, mobile phones, internet providers, different browsers. everything that I could possibly think of. I'm pretty sure it happened to a lot of people too like OP, but since the page said "Ticket sent" before. I guess most people didn't realize it wasn't actually arriving to support. I recall making a ticket in ~2017 and those worked fine so I don't undestand why it's been broken since 2021... It's super frustrating and unfair.

[MOD] Greymagic27 2024-08-19T17:41:03Z

OP: Please see if this is still an issue for you

fer san 2024-08-19T19:17:29Z

Yes, even if ater everything that has happened I can't even request to delete my account. Is like my email is banned or something which doesn't help with verification and didn't do back then. Why are you guys (Mojang) actively against me?

[media]

None 2025-08-18T19:00:29Z

This is still happening.

[MOD] Greymagic27 2025-08-18T19:17:01Z

Please open up a new WEB report with the specifics of your issue.