[WEB-5190] Migration error: access validation

Mojang Studios Note

Update: Issue should now be resolved. Please try migrating again!

We are aware of some users having issues completing the account migration from Mojang accounts to Microsoft accounts. During the flow, users are prompted with:

[media]

Clicking restart and migrating again will result in the same issue. The problem is caused by the Microsoft account payload (perhaps your Gamertag?) having special characters which we are incorrectly decoding. We are working on solving this problem, there is no workaround. Please be patient while we fix the problem. You can monitor when the issue is solved by clicking "Start watching this issue" to the right.

Linked issues

is duplicated by 2

WEB-5124 Couldn't validate access when migrate to Microsoft account Resolved

WEB-5238 Unable to migrate account Resolved

Attachments

Comments 7

Ined 2021-09-30T12:41:28Z

Our web team has done a release, this issue should now be resolved. Please try performing the migration once more!

Haibara Ai 2021-09-30T12:57:41Z

I tested it with my account and still got the message in the picture, it didn't migrate properly

Haibara Ai 2021-09-30T13:09:05Z

Still not working

Haibara Ai 2021-09-30T13:20:37Z

I have tried again four times

Haibara Ai 2021-09-30T17:12:55Z

I have tried again many times with different methods but still no success.
I was just thinking about what you said earlier about "illegal ID characters", is it because my XBOX ID is in Chinese that causes this problem? Because I can't change my username on my account anymore.

[media]

Haibara Ai 2021-10-04T04:37:59Z

Some time ago I received a notice to migrate my account, but no matter what I did, I was unable to successfully migrate my account and still can't.
I have contacted support before and although they said it had been resolved, I am still unable to migrate.

Minc 2021-10-07T11:57:22Z

I still can't migrate, and it seemed that I'm not the only one who had this problem, I guess that might be caused by my xbox account containing Chinese characters?