mojira.dev

[Microsoft] Kelly Henckel

Assigned

No issues.

Reported

No issues.

Comments

Do you have to sign in every time you launch Minecraft? Or, do you only have to sign in again via remote connect after signing out from your Xbox Live account?

If this is impacting you but you have good wifi or coverage, please start a private thread with your account name (PSN or gamertag) and assign it to me. Thanks in advance!

Hi Chris,

Have you linked your Microsoft to PS4 account?

-Kelly

Hi Zachy and Shaheer,

If you are experiencing this issue, could you please start a Private thread with the following details and assign the issue to me (@khenckel)?

  1. PSN account name

  2. Gamertag (if you have linked your PSN and Xbox Live accounts)

  3. Approximate day and time when you observed the issue

  4. Frequency (does this happen every time you try to sign in, or only sometimes?)

  5. Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?

  6. If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g.  in Xbox App on iPhone/Android/Win10)

  7. Video of what you are seeing

Hi Jeremy and Tyler,

I'm sorry this was resolved accidentally while this is still impacting you! 

If you are experiencing this issue, could you please start a Private thread with the following information and both @ me in the discussion and assign the issue to me (@khenckel)?

  1. PSN account name

  2. Gamertag (if you have linked your PSN and Xbox Live accounts)

  3. Approximate day and time when you observed the issue

  4. Frequency (does this happen every time you try to sign in, or only sometimes?)

  5. Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?

  6. If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g.  in Xbox App on iPhone/Android/Win10)

  7. Video of what you are seeing

We currently think that error -9 is due to not having a stable internet connection while attempting to sign in. We have better error handling for this rolling out with the summer update. Could you check your wifi or cell coverage connection and see if that resolves it? 

Latest updates to error -9: MCPE-62421

Hi Kyle, can you please provide:

  1. PSN account name

  2. Gamertag (if you have linked your PSN and Xbox Live accounts)

  3. Approximate day and time when you observed the issue

  4. Frequency (does this happen every time you try to sign in, or only sometimes?)

  5. Have you signed in successfully before on your Playstation? If you have a friend with a different Playstation console, are you able to sign in on their console?

  6. If you have linked your Xbox Live account and PSN, can you sign in with this account on a non-PS4 device (e.g.  in Xbox App on iPhone/Android/Win10)

  7. Video of what you are seeing