It is some BS, me and my family member are able to play on ours currently, it may go out still, but our server is having a reset so the same may go for yours which may help your situation.
I have an issue where i cannot connect to my own realm if someone on the same internet is also on that realm. My ticket also has not been addressed.
It is some BS, me and my family member are able to play on ours currently, it may go out still, but our server is having a reset so the same may go for yours which may help your situation.