Brian Medford

So are we just abandoned on this issue? You are just going to keep selling a broken mod? At least throw us a bone and let us know it is being looked into. Because right now it appears that the developer is perfectly fine with selling a broken product and happily keeping the money. Which really seems like fraud more than selling a product.

I just posted a warning to the Parenting in a Tech World group on Facebook with roughly 73,000 members. LOTS of Minecraft parents on there. 

Here is the developer's Twitter account, maybe they will be more responsive if we put them on blast: https://twitter.com/PixelHeadsTeam

Update: After calling Amazon customer service, we are supposedly being refunded for our digital Minecoin purchase. I was told this is a one-time thing and only as a good will gesture. I'm going to wait until I see the credit applied to my credit card statement before I get excited.

My children and I both agreed to not buy PIxelheads created content in the future. I am also discouraging them from using their chore money on buying Minecoins in general. Never had broken DLC with the Nintendo eShop, so that's where they are spending instead.

Well that was a pointless exercise. Here's what I got when I attempted to get a refund through the link @unknown posted:

"Hello Brian,

I'm sorry to hear that you're having problems with your purchase.

Please note that Mojang support can't make refunds for purchases made from Amazon. If you need help with a refund for this type of purchase you can contact your app store:

Amazon: https://www.amazon.com/gp/help/customer

Best regards,
Jake"

I have now requested a refund and will be avoiding this developer in the future.

I'm not sure about everyone else, but we have now stopped purchasing Minecoins after this incident. The apparent lack of vetting for items in the official store is concerning. The lack of any sort of communication from the developer is not helping the situation.

Same issue when using Kindle Fire 7 the running latest Fire O/S while in Freetime. City Life 2 shows as a playable map, the user can view/adjust map preferences, but when selecting "play map" it does not open. It will switch to the loading screen, but after a few minutes the entire Freetime environment crashes. Attempted to clear Minecraft cache and restart the tablet, but the issue is not resolved.

We're in the same boat as several other people, kid saved up their money to buy the map pack, but it doesn't work, so now he's skeptical of buying other packs.