This is happening on my "Chronicles of Clo" game which is a 300 mb file. She says that the 5 skins are downloading but the map itself is not. I've just asked her about her file space since my map is rather large.
She tried a process given by Helen. This was her response.
"Hello, I have create a new local account (new nintendo account), log into this account, go to minecraft, log with my Microsoft account (Siobanne22) and try to download again but the problem is the same 😕 the DL run > ok > the "importation" run > error message. The 5 skins are DL, I can play with it, but the worl not"
It might be a separate issue. Here was her response via email.
Hello,
[media]I'm so sorry to bother you with this problem.
I have try many things :
Switch of and on the device and
Install a micro sd card
Archive all the game on the switch
Archive other world
Create a new profile with a new nintendo account and the same Microsoft account.
I don't understand
what I make false.
So I send you a video. Sorry for the noise on the video, it's my little son and the TV.
Thank you for your work
Stéphanie Benninger
PS : I cut a little bit the video because it's over 25mo (and I can't join on the mail if it's over 25mo)