My son is also having this issue on his Nintendo Switch.
We recently bought the Dinosaur Pack from the Nintendo e-store, which came with a number of add-ons and some minecoins, then about one day after this, we started encountering problems with his existing skins having totally disappeared and then his minecoins balance was reduced to zero, he wasn't able to access the add-ons, (although since through contacting Minecraft Help) these can now be accessed and his minecoins balance has been restored. However, when he went to try and create a new skin this morning, when trying to add different types of arms or legs, the preview screen just won't load.
All a bit pointless, as the whole reason of buying this pack in the first place was for the minecoins that came with it, so that he could create some new skins and now he can't even do that. I may just contact my credit card provider and request a chargeback if this isn't resolved shortly and then never bother buying any minecraft add-ons from the Nintendo e-store again.
CAFCAlex
My son is also having this issue on his Nintendo Switch.
We recently bought the Dinosaur Pack from the Nintendo e-store, which came with a number of add-ons and some minecoins, then about one day after this, we started encountering problems with his existing skins having totally disappeared and then his minecoins balance was reduced to zero, he wasn't able to access the add-ons, (although since through contacting Minecraft Help) these can now be accessed and his minecoins balance has been restored. However, when he went to try and create a new skin this morning, when trying to add different types of arms or legs, the preview screen just won't load.
All a bit pointless, as the whole reason of buying this pack in the first place was for the minecoins that came with it, so that he could create some new skins and now he can't even do that. I may just contact my credit card provider and request a chargeback if this isn't resolved shortly and then never bother buying any minecraft add-ons from the Nintendo e-store again.