We have two kids. Each has their own profile. One has the problem and the other does not. They can switch between them with no problem so it is not the internet. They are on Nintendo Switch. I will try disabling the updates and deleting/reinstalling. We already deleted and reinstalled as our first attempt to fix it.
My son no longer has the error but when he tries to edit his skins, there are no special clothing such as the sweaters, gloves, etc.
He cannot select the new emotes.