Ciera

NOT RESOLVED. Why would they mark it as resolved when as early as yesterday we have people having the SAME issues we have all been having for weeks now? It's not resolved, I still get disconnected intermittently depending on the internet I'm connected to. 

This issue has only been happening to me on my android app, once I switch to my Microsoft computer (surface pro) my realm seems to work just fine and this issue doesn't occur. When on my phone (Samsung galaxy 10 -  mobile app), the server only stays connected for anywhere from 2-10 minutes before booting me off, saying "disconnected from server." Upon logging back in, the work i managed to do in those 2-10 mins would be reversed. 

This issue started only AFTER I installed update 1.17.40 that the "short period online before getting kicked off" thing started happening. I installed this update yesterday (oct 19th) around 7pm.

BEFORE the update, it would happen way more sporadically, would sometimes crash/disconnect after an hour or two of work and when logging back on it would all be reversed.

Now (after update 1.17.40), it will consistently kick me off after about 2-3 minutes. I tried again this morning (oct 20th ~7AM) and the issue is still occurring.

Since I used to get this error screen only when my internet would disconnect, I tried switching the internet I was using. I tried my mobile data, my regular internet, and my apartment building lobby's public internet. All three had the same crashing issue, all three after about 2 minutes of play time. Which leads me to believe it probably doesn't have anything to do with the internet.

Hope some of this info maybe helped

Edit: I was reading some of the other comments and someone thought maybe the chat had something to do with the crashing, but we never use the chat feature in our realm so thats not what caused the crashing in our case. The chat box didn't have to be touched for the crashing to happen

Edit: tried again, as of 10/20/21 12:10 pm, issue on mobile still happening. Stayed in realm for 1 min 42 seconds and then "disconnected from server". 

Update: I made this report oct 19th around 7 or 8 pm, as of 5 am Oct 20th I tried again just to see and, unfortunately, yes, the issue is still occurring

I was able to install the update on my surface pro, and it seems to be working. The issue seems to only be with my mobile game on my Samsung galaxy 10

Now it's only about 2-3 mins of play time before kicking you out.