Cin Cruz

What updates are you guys talking about? When I turn on my switch and look for updates it says it’s up to date and the SAME issue persists. 😩😩

I get that this isn’t a forum for “discussion” but we as paying consumers have no where else to go. This post has been open since December 2020 and NO ONE has given us an update on if this is being looked into, any other troubleshooting steps or even commented to apologize for the delay. Mojang has yet to acknowledge this issue anywhere publicly, I’d say there’s a lack of customer service and general empathy towards us. While this may not be intentional, you must understand how this is being perceived. Remember, no response is a response. 
So while many of us are sitting and waiting it leaves a bad taste and looks bad on those who we thought would help us. 

I agree! If I would of know the switch version had so many problems I would not have purchased it on that console. My bf and I play cross platform from the switch to the ps4 and he never has this problem. It’s very annoying and I’ve been asking for a refund because I just purchased it a week ago and no one will listen or help. I reached out on Twitter, email and this forum but all they did was close my ticket and send me here and no one responded to my email or tweet. At this point I just want my money back but no one is helping, it’s terrible. Worse gamer glitch since assassins creed back on the ps3