mojira.dev

Daniel Butts

Assigned

No issues.

Reported

REALMS-240 Owner of a MC Realm cannot connect to realm at all Cannot Reproduce

Comments

This shit is killing our progression. No one wants to go into the nether because they do not want to have to restart the realm. What is the progress on this bug? Why is this taking so long to fix? A bug like this should have been fixed within a week. Its a Critical bug that does not allow players to play on their realms without resetting. That needs to get fix and fixed 3 months ago.

Mega_Spud,

Please read the Jira Ticket. https://bugs.mojang.com/browse/REALMS-258 There is a lot more information there as well. I wrote "My wife is having the same issue. She was in the Nether fighting and then Minecraft Crashed. She is trying to connect to my Realms server and can no longer connect. If I copy the realm to my desktop and then have her try and get the same problem that she cannot connect"

So it happens any time you try to connect to a game that you were in the Neither.

TD, I would post the crash log from iOS as well

I will add another log onto the fire here. My wife tried Minecraft from her iPhone and connected to our realm and Minecraft crashed. So I suspect its an overall problem with the Nether.

This is the same issue we are seeing on the Realms side.

https://bugs.mojang.com/browse/REALMS-258

Please post your Windows log because it's an application Bug.

My wife is having the same issue. She was in the Nether fighting and then Minecraft Crashed. She is trying to connect to my Realms server and can no longer connect. If I copy the realm to my desktop and then have her try and get the same problem that she cannot connect

When I went to the Windows error log this is what I got.

Log Name:      Application
Source:        Application Error
Date:          12/23/2016 7:37:12 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Vicky-PC
Description:
Faulting application name: Minecraft.Windows.exe, version: 1.0.0.16, time stamp: 0x584f49ac
Faulting module name: ucrtbase.dll, version: 10.0.14393.0, time stamp: 0x578997b5
Exception code: 0xc0000409
Fault offset: 0x000000000006d5b8
Faulting process id: 0x2f60
Faulting application start time: 0x01d25d7dd53a554f
Faulting application path: C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.0.16.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: dcb07a69-28ee-4804-b7c6-81c4e1f5f09e
Faulting package full name: Microsoft.MinecraftUWP_1.0.16.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-24T00:37:12.556278100Z" />
    <EventRecordID>248</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Vicky-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Minecraft.Windows.exe</Data>
    <Data>1.0.0.16</Data>
    <Data>584f49ac</Data>
    <Data>ucrtbase.dll</Data>
    <Data>10.0.14393.0</Data>
    <Data>578997b5</Data>
    <Data>c0000409</Data>
    <Data>000000000006d5b8</Data>
    <Data>2f60</Data>
    <Data>01d25d7dd53a554f</Data>
    <Data>C:\Program Files\WindowsApps\Microsoft.MinecraftUWP_1.0.16.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe</Data>
    <Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
    <Data>dcb07a69-28ee-4804-b7c6-81c4e1f5f09e</Data>
    <Data>Microsoft.MinecraftUWP_1.0.16.0_x64__8wekyb3d8bbwe</Data>
    <Data>App</Data>
  </EventData>
</Event>

Someone from Mojang needs to kick this up to a high priority because this keeps players who went into the neither from reconnecting to that realm again. I would also recommend everyone posting their windows application log with the minecraft error to see if it is the same.

So the 1.0 update will be in the Windows 10 Store today?

Here is a link of many more people having this issue. Mojang Support you need to make this a high priority there are a lot of people that cannot use your service that are paying for it. You should be having at least some level of 24x7 support for service that is 24x7. Even if you dont have staff on hand you should be monitoring for errors like this that notify your team.

Also the work around talked about in this forum does work if a friend invites you to the game, you do get the error message but if you hit continue the game will load. This sounds like an account flagging issue for the server. So I would look into errors for players that are reporting this issue and what is causing this flag to be turned on.

http://www.minecraftforum.net/forums/support/minecraft-windows-10-edition/2773349-minecraft-realm-owner-cant-connect-to-own-realm