Darren Mummery
Assigned
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@Barbque I don’t use data pack or mods and my the 504 error occurs every time. Admittedly, my world is 1.7gigs which is large, but the upper limits of world/map size can be up to 5gigs, so I definitely fall well within the limits. I have also tried to upload smaller worlds without any success. The interesting thing is, when the 504 error occurs, I get a partially uploaded world with chunks replaced with random biomes/terrain not related to the original seed.
I’m wondering if this issue may have something to do MS Mojang doing background tweaks to the servers that may cause issues for people like me with slow internet speeds. Australian internet speeds in general are quite slow.
Looks like the birthday candles are coming out this month for this bug tracker thread.
I unsubscribed from realms around May/June last year. I check back on this thread every few months to see if the issued has been fixed. Personally I don’t have a great deal of faith that Mojang MS have the slightest interest in this issue. They are probably just hoping the problem fixes itself due to an unrelated update.
This thread is nearing a year now and is just Mojang’s dumping ground for merging other threads with the 504 validation error.
Poor show Mojang MS. Zero transparency or customer service.
Happy New Year folks. Any fix on this issue yet?
@Rain Chocholka. You can get a refund through MS Mojang “customer support”. You will probably have to provide a screen print or pdf of your receipt. Even though they have your details, they’re not going to make it easier for you.
I check back here every so often to check the progress of this issue. My obvious conclusion is that they have no intention of fixing this bug. It’s clearly a server related problem on their end. If they had any intention of resolving the 504 etc error, they would have done so already. The emails I have shared in this thread from MS Mojang are simply PR tactics to quell concern till folks give up.
I went through the Mojang ticket system (again) two days ago and this is the response I received as per below cut and paste. They appear to be aware of the issue but not so transparent with players that the issue exists. Hopefully the “fix” will actually happen though not I’m overly hopeful given the long duration of this issue.
I thought I’d share Mojang’s response as they seem otherwise incapable of doing so. Anyway, cut and paste below:
Thank you for reaching out to Minecraft Support!
My name is Bryan, and I'll be handling your inquiry. I see you're reaching back out to us regarding an ongoing error that prevents you from uploading a world to your Realm. I can understand how this can be frustrating, especially when it comes to Minecraft.
Getting right into it, I confirmed that the issue you reported will be fixed in a future release of Minecraft. I encourage you to keep an eye out for any updates posted to Minecraft News as well as the Release Changelogs. After the fix for this issue has been released, make sure you’re using the current version to see the results.
If you still need them, here are some troubleshooting tips we recommend:
Error Code Troubleshooting for Minecraft: Bedrock Edition | Minecraft Help
Troubleshoot Minecraft Network Connection Errors | Minecraft Help
I am closing this ticket for now pending the scheduled fix of the reported issue.
We understand that this might not be the expected outcome, so your understanding and support are greatly appreciated.
Sincerely,
Minecraft Support,
Bryan L.
I find it utterly baffling how MS Mojang are ignoring this thread that dates back in April this year and yet are quick to respond to other user issues.
I have had 3 consecutive emails (12 July 2024) from Mojang advising me they have merged other 504 threads I have “up voted” into this one. Here’s hoping they resolve this issue or at least provide some in sight/PR they are working on it at all instead of just merging threads.
I have used realms for around 10 years most of which was continuous subscription. It’s a server issue and more than likely from MS Mojang server changes that they haven’t and are not addressing. I get the feeling the volume of people experiencing the 504 error doesn’t effect the money generated by Realms isn’t significant enough and therefore deemed irrelevant.
Email below:
[MOD] Greymagic27 commented:
Thank you for your report!
We're tracking this issue in REALMS-12617 , so this ticket is being resolved and linked as a duplicate.
If you would like to add a vote and any extra information to the main ticket it would be appreciated.
If you haven't already, you might like to make use of the search feature to see if the issue has already been mentioned.
I keep coming back to this thread to see if there has been a fix implemented or a reliable work around. Till there is a fix, no more subscriptions from me. The 504 error AFAIK is a server error. Wondering if MS Mojang cheaped out with their servers in some way to save a few bucks as a number of people starting experiencing the 504 error around the later part of April. Gotta keep those share holders happy hey.
I’m not overly hopeful of this issue being fixed.
@Alexbaron309 As far as customer support goes. This is the response to the same issue back on the 22 May for the same issue that started late April. Since then absolute nothing.
Hello again Darren,
Thank you for this context. I have further information to provide regarding this ticket.
This is a known issue the development team is currently working on that should mitigate the issue as soon as possible.
Thank you for your understanding.
Kind regards,
Minecraft Support, Lance V.
@Çağrı TAŞKIN. Cheers for the feedback. I'll give that a try.
Same here regarding 504 error in the no update. No feedback from Mojang in the Bug Tracker forums as too where they are at regarding this issue.
Apart from getting the 504 error instead of 500, the issue I am having is the same. The upload reaches 100%, verifies for about 4 minutes and in my case displays the 504 error. Another similarity is that both yours and my upload issues started around late April along with most of the 32 other people on this thread.
Along with these customer support forums, I was also in touch with the helpdesk via email. This is the last email I received on the 21st of May and haven’t heard anything since.
Hello again Darren,
Thank you for this context. I have further information to provide regarding this ticket.
This is a known issue the development team is currently working on that should mitigate the issue as soon as possible.
Thank you for your understanding.
Kind regards,
Minecraft Support, Lance V.
Just a subtle bump.. As per photo below (taken a few minutes ago) the 504 error is still a thing and needs some attention: Another week and no feedback on the status of this issue from Mojang.
Back last month on the 22nd May (nearly 2 wks ago) I received the following from helpdesk. I haven’t heard anything else since. Not a thing!
Against my better judgment I resubscribed to see if the issue has been addressed. It hasn’t! Still the same 504 error 😕
Hello again Darren,
Thank you for this context. I have further information to provide regarding this ticket.
This is a known issue the development team is currently working on that should mitigate the issue as soon as possible.
Thank you for your understanding.
Kind regards,
Minecraft Support, Lance V.
Haven’t played MC for about 5 days. Thought I’d give realms a try and see if they have fixed their server issues and now I’m greeted with a 502 error. Bravo Microsoft Mojang.
For me, the upload 504 error occurred around the 23rd of April. I’m guessing last time I had a successful upload would have been just prior to the original poster’s bug report.
Wondering if Mojang (Microsoft) made a few internal server changes around that time that effected a number of Realm users like us.
Join the rest of us. Most likely you will be told your world is corrupt instead of issues with the servers.
I’m a little saddened by the last email I received from Mojang Help Desk that in my opinion gave up on my Realms issue claiming it was due to a corrupt save. The save in question works without a hitch in single player. I also drew the help desks attention to the fact that ALL worlds I tested (not just the one I want to play) DIDN’T upload.
The actual world I wanted to use on Realms is my family server that I play with my daughters. I have as a result unsubbed from Realms and will check for further updates if a fix is found. Till then, no further payments.
In my opinion, this is a real corporate “cop out” and feels that way in the wording. I would have at least expected a dedicated helpdesk would reach out and request a copy of the “corrupted” world via google drive or One Drive bearing in mind ALL saves uploads come up with the same 504 error, not just my family save.
Anyway, considering a third party server which is something I didn’t want to do (please note, I have excluded the posters name).
The corporately worded post from the Mojang (Microsoft?) helpdesk is as follows:
Thank you for your patience.
Our team has reviewed your case once more, taking everything under consideration. The conclusion has been made, and it's that the world seems to be corrupted.
Since you have mentioned using Amulet, and the troubleshooting steps do not work, it's possible that the world was modified and corrupted throughout this process. Moreover, when a world is constantly updated, it can also get corrupted, and the world in question 10 years old.
Since Amulet is an independently developed third-party application, we can’t troubleshoot because we didn’t develop it here at Mojang. I can provide you with some resources that will help you identify and contact the developer for support:
Mods for Minecraft: Java Edition
Additionally, please, allow me to explain that your Minecraft save data―which includes things like your worlds, inventory, dropped items, and skins―is stored locally and is not attached in any way to your account. Mojang does not store this information, meaning the data only exists locally on your device. This means that, as much as I would love to assist you, we are unable to recover that data if it has been lost or corrupted.
I highly recommend reading our guides that review how to manage your data and game storage in Minecraft: Java Edition.
I know that this might not be the answer you were hoping for; however, I thank you for your time reviewing this matter with us, nonetheless.
Sincerely,
Minecraft Support,
Edit: 23rd of April (not May)
Just checking to see if a fix has been found. By the sounds of it, no….
Here’s a copy and paste from back in September last year from MS Mojang’s “Customer Support”. Bryan L states the issue will be fixed in a future release of Minecraft. Needless to say, it’s not fixed 🙄 Just wishful thinking on their behalf that an update will inadvertently fix their server issues we are experiencing. Poor show MS Mojang.
Thank you for reaching out to Minecraft Support!
My name is Bryan, and I'll be handling your inquiry. I see you're reaching back out to us regarding an ongoing error that prevents you from uploading a world to your Realm. I can understand how this can be frustrating, especially when it comes to Minecraft.
Getting right into it, I confirmed that the issue you reported will be fixed in a future release of Minecraft. I encourage you to keep an eye out for any updates posted to Minecraft News as well as the Release Changelogs. After the fix for this issue has been released, make sure you’re using the current version to see the results.
If you still need them, here are some troubleshooting tips we recommend:
Error Code Troubleshooting for Minecraft: Bedrock Edition | Minecraft Help
Troubleshoot Minecraft Network Connection Errors | Minecraft Help
I am closing this ticket for now pending the scheduled fix of the reported issue.
We understand that this might not be the expected outcome, so your understanding and support are greatly appreciated.
Sincerely,
Minecraft Support,
Bryan L.