Dasian

Try not using the QR code and instead manually typing in the microsoft.com/link

somehow this worked for me

Hey all, this was happening to me, tried everything and what ended up working was manually typing in the url instead of scanning the QR.  Would love to know if this works for anyone else. If that doesn’t work try manually typing it into your computer instead of the phone

I've spent the better part of the last two days trying to figure this out.  It's an absolute nightmare. I just want to play Minecraft with my kids.  I think Hector may be onto something in the quote below.

My Microsoft account has never been linked to Playstation, and yet when trying to link my playstation acct to my microsoft account via Minecraft it says it's already linked to a different playstation account. Which is impossible as I only have the one playstation account.

Microsoft account details doesn't show any links to playstation.  Playstation doesn't show any links to Microsoft.  Mojang support says to try XBOX support, XBOX support says to try Playstation support, and Playstation support says to contact Microsoft.  Nobody knows wtf is going on and the forms say it's impossible to unlink them anyway.  Someone please help.  There are so many affected people.  Googling around shows this has been a problem since the dawn of mankind, and there has apparently been patches that claim to fix it but don't.

For reference, I have family accounts on both playstation and  microsoft.  Maybe what Hector said is correct, and in the backend it's trying to link all signed in playstation accounts to all microsoft accounts, and somewhere in the pipeline it craps out and both become unusable.  I'm going to create a new post with reference to this to hopefully raise awareness that it is still an issue

 
@unknown added a comment  19/Jun/21 9:43 PM  edited
I believe this issue can also be exaggerated by having a family account on Microsoft. Rather than linking to 1 Microsoft Account email, Minecraft on PSN is attempting to link to BOTH emails associated with the MS family account for Minecraft. 

Example: Parent email: Parent1(at)outlook.com creates Microsoft account for child: Child1(at)outlook.com under the Microsoft Family Account portal. 

This then links the accounts with the Parent being the "organizer" and the child as "member" however, the accounts are tethered. So attempting to link them to something as PSN registers as 2 emails, rather than just 1 unique one. 

Creating a new email seems to work (sometimes) so this might help isolate 1 instance of the bug. However, I recognize this doesn't apply for everyone.