They finally got back to me and extended the realm time, however if it try to go and extend the realm. I still get the same error. I'm sure this will be a problem again when I have to renew.
Tell me how I can help to give you what you need. Or is there someone I can call? 6 months!
Just like I thought, the realm expired and when I purchased the coins I am getting the same issue again. It has been 1 year since this started. Is anyone even looking into this?