I've been having the same issue since summer 2017. I've been working with various supports for 2-3 years and haven't gotten any real help. Microsoft support had me try a number of things, and nothing worked. They sent me to Mojang support, and all of my tickets have had bot replies with nothing to do with the request. You can see requests from 2017-18 and there still hasn't been a fix or even confirmation that it's being worked on. I think this is a pretty important issue that Mojang/Microsoft should prioritize, but that hasn't been the case for years. Just sucks that a world that I put so much time into over 6 years is essentially gone.
Griffin McCool
I've been having the same issue since summer 2017. I've been working with various supports for 2-3 years and haven't gotten any real help. Microsoft support had me try a number of things, and nothing worked. They sent me to Mojang support, and all of my tickets have had bot replies with nothing to do with the request. You can see requests from 2017-18 and there still hasn't been a fix or even confirmation that it's being worked on. I think this is a pretty important issue that Mojang/Microsoft should prioritize, but that hasn't been the case for years. Just sucks that a world that I put so much time into over 6 years is essentially gone.