Hanu214274

ok but i wanna play on my other account which is not possible rn as u said , so i think i should wait 🙂

Hey so if i have bought minecraft java and bedrock on some other account, i can't play java on other account sharing access to my pc , like i can do i am bedrock

I also gave all information including launcher log but still noone is replying, even if i have submitted tickets on minecraft support but not a single reply

exactly, being a student my parents dont allow me to buy games but somehow i managed to get minecraft offically, ( i actually cross traded from roblox) and now i can play bedrock pretty well but cant play java 😞

the minecraft support team told me a week ago that please wait for their reply as they are investigating and after 1 week i get an email saying they closed my case as "they havent heard from me", i provided every file they asked for but nothing is fixed. 😞

Reporting from MCL-20496 to provide the requested information

Hi My name is Ayan, I will explain everything in details to save our time in future.

My cousin gifted me “Minecraft Java & Bedrock” on around 18 June. I redeemed the code on my main account , lets name this main account that owns the game to be “A”. I logged in “A” in my windows , logged in xbox, downloaded the games as well as the launcher. But I don’t wanna play the game with account A,  I wanna play both the games with my other Microsoft account , lets say “B” (B doesn’t own Minecraft but I can play with it as I have logged it in the same device with A).  I can play Minecraft Bedrock pretty well with account B logged in but when I try to play java , it asks me to create an username , when I try to make, an error comes saying “Failed to create Profile”.

I want ur help to fix the issue so that I can play java version of Minecraft 😊

Below are the things I have already tried :

1. I reinstalled entire windows 11, yes I actually reinstalled the entire windows xD

2. Even though I reinstalled windows, I reinstalled Microsoft Store, Xbox app , Xbox services etc etc

3. I put account B logged in on all places ( xbox app , Microsoft store and the launcher),

(Again to clarify, I logged in everywhere with account B as I wanna play with this account although it doesn’t own Minecraft, the account “A” owns Minecraft and thus  I keep it logged in my windows so that I can play with account B”

All the above things didn’t work! Someone suggested me to make the username unique, so I tried that too but it didn’t work, I tried a lot of unique usernames but same error shows up.

Someone also suggested me to use Minecraft website to create profile but Minecraft web only allows the accounts that “owns” Minecraft to make profile, so I can make profile for my account A (owning mincraft) but not for B (not owning Minecraft ) and again I wanna play with account B not A.

I don’t know what is creating the issue as I am able to play Minecraft bedrock without any issues but Minecraft java is creating issue

I am putting some screenshots of my launcher with and without error and also a log file of launcher. Please ask me for any other detail needed as the last time the support told me “We are investigating ur issue, please wait” and made me wait for 1 week and then today I got an email saying “ as we haven’t heard from you , we are putting your case as resolved”, they didn’t even ask me for any detail and just told me to wait and automatically put the case “resolved” , the issue is still not fixed and thus please help me with it , and feel free to ask for any other details needed 😊

Thank You

Ayan

Gamertag (Account B) : Hanu214274